Walgreens

To whom it may concern, I am writing to file a formal complaint regarding the appalling customer service I witnessed last night at Store #4722 in Phoenix. Upon arrival, I observed an elder associate, a man, handling an excessively long line at the register, while another elder associate, a woman who informed me she suffers from arthritis in her wrist, was stocking shelves. Additionally, I noticed 3-4 younger employees casually walking past me at the photo stand as I patiently waited for service. I attempted to gain the attention of the elder associate for assistance. She went into the back room where the younger employees were congregating, and upon returning, informed me that the pictures would need to be picked up the following morning, despite the fact that it was only 7:55pm and the photo print section closes at 9pm. Realizing the urgency of my situation as I needed the photos for a passport appointment the next morning, I asked the elder cashier if he could print my pictures. He obliged, printing my photo and the scanning label. During this interaction, I inquired why they were understaffed in such a busy store. The associate shook their head and commented, "Its always like that with them. They hang out in that room all of the time." It deeply saddened me to learn that the two associates working were in their early seventies.This experience was disheartening and unacceptable. As a result, I will not be returning to that store in the future.
Apr 7th, 2024

There was a little boy 70lbs wet behind the photo desk gawking at women. I am waiting waiting for photos, my photos arent done. I had to leave, late to work from lunch, have to go back after after work which is out of my way. Never ever again. Order was placed yesterday and it was an hr photo. Currently waiting on the phone to confirm my photos are done so I can know they are done before driving there again after work and still on hold.
Apr 4th, 2024

Mar 23rd, 2024

Ive been to a lot of different pharmacies and had a lot of experiences. I have been filling my prescriptions at this Walgreens for almost a year and I have never had so many bad experiences at the same pharmacy. My doctor will call in a refill and it can take them a week to fill it when other pharmacies would have it done same day. Just recently, my doctor sent over a new medication. I received an email saying that it was out of stock and they were ordering it. Okay, no big deal right? Well, I checked my Walgreens app today to find out that it was cancelled without notifying me or providing any reason, and when I called to ask about it, they said they couldnt find that it had been ordered for me, even though I had received correspondence that they had gotten the script and can still see that it was cancelled. This isnt even the first time I have had to deal with something like this. I dont plan on returning to this pharmacy and I think its a joke for them to call themselves a pharmacy at all.
Mar 17th, 2024

Rudest pharmacy I have ever had to deal with , kept me on hold for 20 minutes . Purposely being difficult because she did not want to check stock on a prescription . Extremely aggravating I wish Walgreens would hire more professional people
Mar 11th, 2024