Pegasus Pool and Spa, LLC

I would strongly advise against hiring Pegasus Pool and Spa for any pool-related projects. Their work is subpar, their communication is abysmal, and their customer service is nonexistent. Save yourself the headache and find a reputable company that values their customers and takes pride in their craftsmanship. Service: Inground pool installation
Nov 3rd, 2023

We had a TERRIBLE EXPERIENCE! To those wondering why you don't see many negative reviews... with smaller pool companies, customers often wait until the warranty period ends before posting negative feedback. When a negative review is posted, the company may not handle warranty issues well. In our experience, Pegasus lacked communication and failed to fulfill promises made upfront. They relied on canned sales pitches followed by canned excuses. Claims about their religious and military backgrounds were part of their sales pitch. They touted a client list filled with celebrities, politicians, and Vegas hotels, but in reality, they will treat you like a dollar sign after contract signing and leave you with a problematic terrible product. They hired cheap subcontractors, prioritizing profits over quality. If you don't supervise their work (since Pegasus won't), you'll be left with subpar results. YOU WILL BECOME THE PROJECT MANAGER WITHOUT THE COMMISSION! Pegasus treated us well until construction began, then things changed. We initially worked with Mr. Caldwell, the owner, but after numerous complaints, we dealt with Kane Adkins, a project manager, because Mr. Caldwell failed to show up when promised or respond to calls. Pegasus lacked quality control, making excuses instead. Subcontractors behaved poorly, leaving our property in disarray, trash everywhere, and their work was substandard. Pegasus would not respond to obvious quality concerns, instead sent more subs to continue without fixes completed. Midway through construction, Kane demanded a scheduled payment. Prior to payment, we insisted on written agreements to replace verbal corrections/repairs. Kane then became very confrontational. Mr. Caldwell even attempted to deceive us by substituting a no-name pool surface product after selling us on the premium Pebble-Tec brand we paid for. Among the issues we faced: a missing and then improperly installed skimmer, plumbing issues due to a worker's apparent drug use onsite, misaligned bubblers with lights, incorrect water features, poor workmanship, and neglected installations. Pegasus failed to honor agreements for automated systems and miscalculated water flow, tried to substitute loud pumps and makeshift solutions. They damaged our neighbor's yard and used our landscape materials to cover it up. Years later, we discovered we were in fact deceived by the Scabos Mosaic Natural Stone we paid extra for had an artificially colored face, uncleanable without color removal. They did not install the natural stone we paid the premium for around our spa and water features. Despite notifying Pegasus, they didn't respond. Service: Inground pool installation
Sep 23rd, 2023

We were so pleased to have chosen Pegasus Pools to install our pool. They were referred to us by another satisfied customer and friend. From the minute we met Kane he made us feel comfortable and was very professional and personal. Kane and his supervisor Dylan were here daily to ensure that our pool and the services were on time and oversee their progress. Kane communicated all the things that were involved and the timeline of completion. The good news was we were told it may take 4-5 months. Much to our surprise our pool was completed in just 2 months! We are so happy with our new pool and would not hesitate to recommend Kane, Dylan and Pegasus Pools to anyone. Kirk and Nancy Shearer
Jun 14th, 2023

Apr 18th, 2023

Mar 27th, 2023