Premier Paradise, Inc

In February of 2018, my wife and I decided to use Jeromey and his company based on video 3D model and his word which he shared would be exact to what we saw. We met multiple times before the project. After the project was completed, weve had nothing but problems every few months with the quality and rush job they did. We spend $30k+ on hardscapes and plants. On the blueprints, we were supposed to get a 10ft bbq area and we only have about 7ft. He offered to scrap the area and rebuild but it was already completed. Who wants to go through that after completion and weeks of construction. Everything he shared sounded like it would be of the utmost high quality, like metal trellis and a garden bed. He built our trellis and garden bed out of pallet wood which probably cost them nothing. The putting green was built with different (cheaper) turf than what we asked for at his showroom. Everything was just bait and a switch. If I had to guess, it cost me about 30k+ and his company maybe 10-12k. They put in a gas barbecue fire pit and said that everything would be done by the book including a permit. Well a few months later I find out there is no permit and it was not done by the book. This is crazy!! Unacceptable and unprofessional. I would never recommend them to anyone and will post this on all social media. Not once has he come in person besides the initial meetings. He leaves the dirty work to his managers Josh Ervin and Stephen Yoder. Ive had to ask them to come out numerous times to fix or repair things that shouldve not had to been repaired if done correctly the first time. Im once again trying to reach out to them for a dangerous hazard and now I dont get a response at all.
Feb 8th, 2022

These guys rock. Superior designs, efficient build and most importantly fantastic after sale service. BEST IN VALLEY!!!!
Jun 11th, 2021

Jan 4th, 2021

Dec 23rd, 2020

We were referred by a fellow ER physician to Jeromey Naugle premier paradise. I contacted him and he was great to get back to me. He came to our home and was punctual and very professional. He took measurements and spent a good amount of time hearing what we wanted for our backyard. We told him at that time we were having a hard time dealing with flakey pool companies and he said I would never do that to you. He said he only takes on so many projects a year to focus on customer satisfaction. We did mention during that visit that we may not start our pool project until late this year but still wanted the design and estimate to see if we would want to move forward. He told us it would be about a week to get a design. We hadnt heard from him in over a month so I reached out via text and email. He eventually let me know how busy it had been and said he would get a design in to us. He then reached out about two weeks later and said he was having difficulty with our design as our backyard has a water basin with a walkout basement. He said he was still working on it but would get us a design and estimate. We waited another 4 weeks and hadnt heard from him. I reached out and he never emailed back. From first point of contact until now it has been over 2 and a half months and we still dont have a design or estimate. The pools he has done look great and we even went and saw a pool he had done by our neighborhood. We were really excited as his style matches ours. I dont know if he is too busy or just didnt want our project. Either way he should have let us know that either our project was too complicated for him or that he was simply not interested or too busy to take on. But instead we are here two and a half months later still wondering if he made a design at all. The communication has not been good. He may just have too many projects. I would be weary contacting him as it may take months to get a design started.
Mar 28th, 2021