Pep Boys

May 31st, 2023

Terrable service waited a week for my appointement to change the glow plugs in my F250 went in early and asked if they could change the water pump instead, i even braught a new water pump, gasketts, thermostat and coolant. At first it didnt seem to be a problem at all but then they called me and told me that they could not do the water pump because the mecanic didnt have the tools to do the job? What this is a repair shop and they dont have the tools to change the water pump, this is an outright lie. I asked him if they could just do the glow plugs for which i was scheduled for and he lied to me again and said that they thought i meant spark plugs and a tune up. When i made the appointement i was specific and told him that i needed the glow plugs changed on a 2001 F250 7.3 liter deisel, he even confirmed with me that it was glow plugs that needed to be changed. I dont like being lied to, at no point in time did i say spark plugs or tune up. Buyer beware of this PepBoys, if they will lie to you over something like this they wont hesitate to lie to you about something big. I dont think i will return to this location again, there are honest businesses out there that will not undermine their customers the way this PepBoys did us.
May 31st, 2023

Air conditioner broke while on vacation. Pep Boys got us in, diagnosed and fixed the problem quickly and professionally.
May 31st, 2023

May 24th, 2023

May 18th, 2023