Geek Squad

If I could give Gerk Squad no stars, I would. I purchased a TV a couple years ago. I also purchased the 5 year warranty. Since then I've had to have my tv fixed/replaced twice now. The first time I had to bring the tv in myself for them to ship it to some warehouse. It stayed at the store for 4+ months before it actually went to the warehouse. Then it sat for 2 more months before I got so irate that I went to the store and demanded a new TV. They said it could not be fixed and needed to be replaced. I said great, I have room in my car for the new one, can I get help taking it out to my car. They told me I had to wait for the one they were shipping to them. Not happy, I said ok. 2 more months and still no TV. I go back to the store, mind you that is a 1 hour drive each way each time. This is now the week before black Friday. They have no answers for me. Furious I insist that either they take one off the shelf and put it in my car or I was going to do it myself. I informed them of the cost of having to come up here and the cost of paying for cable for all these months and not being able to watch it because they had my tv. Finally they gave me one off the shelf after I threatened to take them to court. Fast forward to now, same tv, same problem and now they are supposed to come out and look at it. I made the appointment 3+ weeks ago because I needed an early morning appt. Scheduled the time of work, meaning someone else is covering for me and I'm not getting paid. They never updated my address and as of this post, I've been trying to get that updated and to get my original appt confirmed. Of course that's two different techs areas. This simple task, that should have been taken care of when originally scheduled, has wasted nearly 2 hours of my time.... And counting. why? Because their computer system refuses to update my address that took an hour and a half. The hour and a half was because I got hung up on four separate times. Oh make that five because I just got hung up on again. This is the worst experience of customer service I have ever had to deal with. I do not recommend Best Buy and I do not recommend geek squad for anything ever.
Mar 9th, 2024

They diagnosed and repaired my PC after I had spent countless hours trying to troubleshoot it myself. Although it took longer than estimated, they kept me up to date with the status of my PC and helped to get the replacement part as quick as possible.
Aug 3rd, 2023

I turned my laptop into the Geek squad for a non-working keyboard. Although it got repaired....it took 8 WHOLE WEEKS to come back. As a college student, it felt like forever. So if you need a repair, check the wait time.
Jul 17th, 2023

They are so helpful!!!
Mar 22nd, 2023

These guys are great! Patient, helpful, and go out of the way to help.
Feb 8th, 2023