UPS Customer Center

They are only open for an hour and a half in the early morning. How do they expect working people to pick up their package? Poor excuse for a postal system. Especially when theres an address where its supposed to be delivered! Makes a person want to go postal!!!
May 17th, 2022

They did everything they could to make sure that my delivery made it to the right place and on time communicating with the customer instead of just sending it back
Apr 16th, 2022

UPS is one of the most difficult services in Kenai Alaska specifically. I had 4 package roaming Alaska. Delay comment was wrong address on package. All 4 were from different vendors. Addresses were correct. Tried to make arrangements to pick up in Kenai however, only open between 8am -10am. Asked to re route to one of Their drop off points they wanted to charge additional fee? You can not speak to a local person as they operate with phone centers in other countries. Not good as Alaskas weather/road conditions can be different than a major city. I will not be ordering any longer if UPS is the carrier.
Mar 11th, 2022

Mar 10th, 2022

I have lived at the same address longer than UPS has even had their nearly worthless office in Kenai,.. yet they still cant find my address location dependably? FedEx doesnt seem to have any problem. A customer service counter that is only open for 1 1/2 hours a day,.. No local phone number to call and try to communicate with anyone to resolve problems,.. No local callback from anyone if you go through the useless and frustrating experience of calling the 800 number,.. I feel sorry for their overworked delivery drivers who are obliviously trying to do their best.
Nov 24th, 2021