Super 8 by Wyndham Prattville Montgomery is located at 639 Malwest Dr in Prattville, Alabama 36066. Super 8 by Wyndham Prattville Montgomery can be contacted via phone at 334-403-4810 for pricing, hours and directions.
Contact Info
334-403-4810
(334) 365-7250
Payment Methods
AMEX
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Questions & Answers
Q What is the phone number for Super 8 by Wyndham Prattville Montgomery?
A The phone number for Super 8 by Wyndham Prattville Montgomery is: 334-403-4810.
Q Where is Super 8 by Wyndham Prattville Montgomery located?
A Super 8 by Wyndham Prattville Montgomery is located at 639 Malwest Dr, Prattville, AL 36066
Q What is the internet address for Super 8 by Wyndham Prattville Montgomery?
A The website (URL) for Super 8 by Wyndham Prattville Montgomery is: https://www.wyndhamhotels.com/super-8/prattville-alabama/super-8-prattville-montgomery/overview?CID=LC:yytq4fvvehxh7se:05117&iata=00093796
Q How is Super 8 by Wyndham Prattville Montgomery rated?
A Super 8 by Wyndham Prattville Montgomery has a 3.7 Star Rating from 597 reviewers.
I have stayed here four times within a year to visit my family and bring my service animals with me and each time they give me a hard time about them, although they are pet friendly they want to charge me $15 a day for each of my dogs. I have showed them their letter on the first and second visit so didnt think I needed to keep bringing the documents but my last visit they said I would have to pay so I canceled a additional night I was gonna stay and went to red roof inn and they charged me anyway for the night . I told them I would not stay with them anymore because my ESA animals always traveled with me.They kept a full night stay payment even after I canceled my reservation, They are also undergoing construction so they were making noise , and passing by my room several times a day which disturbed me and my dogs and knocking on my door asking me to get out of my room so they can do some work to the room I paid for VERY ANNOYING AND VERY UNCOMFORTABLE AND VERY UNPROFESSIONAL! We wont ever stay here again
Rooms: Beds make a loud noise when you move , its a loud bang that comes from under the bed , not comfortable
Noteworthy details: Creepy old man employee , caught him looking through my door after coming in from the pool one time, he was afraid of my ESA animals, treated them like they were vicious and they weigh 7-9 lbs under construction and remodeling a lot of stuff in walk way and a lot of traffic back in fourth in front of your room also asked if I could evacuate my room for them to move some furniture , um Im there states away from home where would you like me to go ? So inappropriate!! Will tell everyone about 1*
Business Response on GoogleApr 10th, 2024
Dear Jessica,We are deeply sorry to hear about your disappointing experience with us. We take allegations very seriously. The issues you mentioned are unacceptable and do not reflect the standards we strive to uphold. We appreciate you giving a detailed account of your stay and bringing this to our attention. Rest assured, we will address and investigate these issues promptly with our team and ensure that proper protocols are in place for reporting and addressing such issues in the future. We want to reassure you that your experience is not typical of what our guests receive. We shall take all measures required to rectify the conditions to have you back as a contented guest. We would be grateful if you allow us to make amends and improve your experience during your next stay. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
Jennifer Cleveland on Google
Business Response on GoogleMar 30th, 2024
Dear Jennifer,We are pleased to hear that you found the overall stay comfortable, but we understand that this alone does not compensate for the other issues you encountered. Please feel free to share the areas where we fell short in your case so that we can address the issues promptly. We are committed to providing our guests with exceptional service and accommodations, and we hope to have the opportunity to welcome you back in the future to demonstrate the improvements we have made.Sincerely,Management Team
Jakub Zatwarnicki on Google
Cockroaches running on walls - staff denied until seen photos, primarily given room smelled like an ashtray.
Business Response on GoogleMar 30th, 2024
Dear Jakub,We sincerely apologize for the experience you've had. This is unacceptable and does not meet our standards of cleanliness and comfort. Your feedback is extremely important to us, and we take reports of pests very seriously. However, taking a cue from your review, we will make sure to investigate our rooms for any kind of insects/bugs and ensure to get the rooms pest controlled again. Allow us to convince you that what you experience is a rare instance. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
Lana S. on Google
Everything was okay. The room & bathroom were clean. Can't ask for more than that.
Business Response on GoogleMar 8th, 2024
Dear Lana,Thank you so much for your generous rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We hope to have the opportunity to welcome you back in the future for an outstanding experience.Best regards,Management Team
Tara Church on Google
Was told I would be in a king room. Got to the room. It was a queen, fine whatever. Went in set my stuff down went to the restroom and there were roaches everywhere. Checked out immediately and asked for refund on the room was asked to call Monday for a refund. I declined and received a piece of paper and was told that it would take 7 to 10 business days to receive my money back
Business Response on GoogleFeb 22nd, 2024
Dear Tara,Thank you for sharing feedback on your visit. We take the issue of bed bugs very seriously as the safety and comfort of our guests is our top priority. Our maintenance and housekeeping departments maintain the highest level of vigilance and perform regularly scheduled inspections. If in an unlikely and unusual event, a guest suspects a problem, the guest is immediately relocated and the questioned area is properly investigated whether the problem exists. We will ensure to get the rooms pest-controlled again. Please note that refund takes 7-14 business days to reflect in your bank account. Allow us to convince you that what you experience is a rare instance. On that note, we earnestly ask for another chance to host you better.Sincerely,Management Team
