Quality Inn Prattville I-65

On Good Friday, April 29th I stopped at the Quality Inn in Millbrook, AL 797 Business Park Drive. I considered this a safe place to stop at as I have done so before traveling alone to use the restroom. This time however, what proceeded to happen really disturbed me. The lobby restroom was locked and no one was in it. I went to the front desk and Mary R who said she was the manager said there was no one there to unlock the door and that I had to be a paying customer to even use their restroom. Although I spoke to her when I entered, and went to the lobby restroom, she accused me of being rude because I didn't tell her I was going there which I deemed unnecessary since I knew where I was going. There were no signs designating that lobby restrooms were for customers only. I very well could have needed to stop at the restroom before stopping to check in or obtain a room but the way she treated me such lack of compassion and rudeness left me feeling very upset. It was uncalled for the way that she treated me and I wanted to share my experience in hopes that whomever is over this location knows what she did. Any future needs whether it be to block rooms for family or for individual purposes at this establishment would be a hard no for me. There is a way to be professional and not make people feel less than human. Mary R. should definitely do better and receive proper training on dealing with people in a respectful and courteous way. I have never felt the need to right a review as I have from what transpired from her!! This experience left me traumatized and highly upset!
Mar 31st, 2024

It's ok. It's not the best place I've stayed, but it's certainly not the worst either.
Mar 24th, 2024

Mar 10th, 2024

This Quality Inn is better than average for a quality in. Rooms are clean.
Mar 6th, 2024

Feb 26th, 2024