Mattress Depot

Very helpful and knowledgeable. Jason was of great assistance to me with pricing, etc. Good customer service.
Mar 26th, 2023

Nov 26th, 2022

Great customer service. We had issues with a bed frame at our rental unit in Orange Beach. Called Mattress Depot and they helped get a new frame delivered quickly. Having a vendor partner you can trust is extremely important when self-managing your short term rental. Thank you! Phoenix X - 811
Aug 18th, 2022

Jul 15th, 2022

Own a rental condo in orange beach. Needed to replace a broken bed frame before the next guests arrived. Told the sales rep all of that over the phone and made sure that they could deliver, assemble the new and dispose of old one since I was not local to do it myself. They said no problem. I called back to ensure it was done and old one was disposed of, they said yes it was taken care of. My guests arrived to clean sheets taken off the bed and thrown on the floor, the broken bed frame still assembled and the new bed frame still in the box against the wall (see picture). I called mattress depot and they told me if the bad frame is attached to a headboard they cant touch it. Fine, I understand your policies but someone could have called and told me that. I spoke to your employees multiple times who never mentioned it being attached to a headboard to be a problem and who assured me the job was done and it wasnt. I had to pay $250 for my guests to go sleep elsewhere on top of all that I had to pay someone else to go fix what mattress depot told me they could do and told me they did do. Moral of the story-dont count on mattress depot to do what they say unless you can inspect it yourself.
May 26th, 2023