Comcast Service Center

They can't keep the Internet up. I use it for 10 minutes then it goes out. AND IT HAPPENS ALL THE TIME. Internet is not worth a damn. Had it 2 Mo's. and l fight with it ALL THE TIME. Not right.!!!!!!!!!!!!
Apr 9th, 2024

Mar 28th, 2024

Mar 16th, 2024

On 03/7/24,I called to acquire residential internet and TV service. I was sold exfinity now tv programming. I also asked for if specific networks are included, and the sales representative said yes along with many others with free streaming capabilities. We applied for services for two TVs and also paid an additional $100 for a technician to come and install. The technician who was very helpful came the next day and informed us that we would have to go to the local office and get the TV equipment. We were hoping to watch TV that night but we had no equipment. I did receive email confirmation that my bill was approximately $76, which was what we were quoted. Later that evening, we received another email advising me that my bill would be approximately $86 monthly. The next day we went and picked up the TV equipment. We followed the instructions, and nothing worked. We called a technician and after more than 30 plus minutes and him trying to sell me cellular phones service at leat 10 times after I told him 10 time to let's get my tvs and internet working first. He felt the equipment was defective, so he scheduled an appointment for another technician to come out on 3/8/24 and gave us a time . I later received another email asking me to choose a time for 3/9/24, so I did. I later received another email advising me that we were on a 1st available waiting list for 3/08/24. Later I was emailed that I did have a 03/8/24 scheduled for repair. Later, I received an email informing me that my bill would be $91. Then later I received another email showing I owed $201 which I assume included the $100 service call. I unplugged and box up all equipment and returned to the local store location that has no local phone #. I also asked the representative that we have two TVs but we were only given one TV remote and asked how does it operate two TVs. He said it would not and that his computer only showed we had service for one Tv. Now you understand the problem and confusion we experienced. I do hope this helps so that you can prevent this from happening with other future customers. You are welcome to call me with any questions.--------- I later received a text asking for a likelihood of whether I would refer xfinity to a friend form 0-10. I keyed 0 and I received a reply back that they could not recognize my response so I keyed a 1. They then was texted again asking that they would love to here more as to why I text a 1 and would not recommend xfinity to a friend. So I then text this same review. I then received another text stating, They could not handle my request.
Mar 4th, 2024

Worst company I ever dealt with. Called to cancel my cell service. I own my phone. Did not buy it from them. It is my phone. They have taken payment on this phone for over a year. They told me it was unlocked two days before I wanted to change service. Then I find out the phone is not unlocked. When I call them, they refused to unlock the phone because I did not purchase it from them. Buyer beware. Terrible company.
Feb 25th, 2024