Firestone Complete Auto Care

Excellent service! Will be back
Apr 8th, 2024

I'm so done with these ppl.. They come up with any excuse not to do what was paid for.. All I want is a front end alignment that I paid a lifetime warranty on and every time I go to get the job done, they make up a reason not to do it..I need a refund ASAP and I'll take my money and business elsewhere.. Also, I was lied to about being open today (Easter Sunday) when I told the service attendant that they would be closed..I highly recommend not coming to this location
Mar 29th, 2024

Very disappointed in my last experience here. Women be careful because if you dont know these people will overcharge you! Helpful hint just get diagnostics for $10-$20 then price the part at part stores like Oreilly or autozone and get a mechanic or try Express oil change. Express oil change can possibly beat the cost because they will do the labor for $150 a hr just bring the part. I was nearly charged $900 for something that should have cost $500-$600 from a company. I was quoted an overpriced part. The representative at Firestone quoted me $614 for the part to repair my car and I was very hesitant because the price was too high. I was then offered a in house credit card without a hard inquiry to my credit, the guy at the desk offered it to pay for the repairs so I decided to go for it because he stated it wasnt a hard inquiry and my car could get fixed, only to find out after applying that I wouldnt get a approval or decline for 7-10 days! First off the representative was impatient and had a lack of knowledge of what he was doing, he just wanted to make a sale. What is the point of offering something you dont get same day for a service you need??? I just found out he lied and it was a hard inquiry on my credit! I ended up leaving to find maybe another option, due to me being so tired I decided to come back at 9:20am only for him to say they could no longer do it that day because parts couldnt be ordered after 9am? That was a lie he was just being a jerk because I questioned him on the price and reason for applying for card that wasnt going to help today. Luckily he was a jerk because I ended up finding the part at AutoZone for $160 and I got it done with labor cost of $200! So I saved $100s of dollars by not going to Firestone!
Mar 25th, 2024

Fast and complete service while I waited
Mar 20th, 2024

Mar 11th, 2024