Vulcan Tire & Automotive

Jennifer Hamrick _{on Google}

Feb 24th, 2024

Amazing service. A pot hole destroyed a tire on a Friday afternoon. They ordered my tire, installed, and had me out the door before close.

Jasmine Way _{on Google}

Jan 11th, 2024

I recommend Vulcan Tires and Automotive to everyone. When I bring my 2011 Nissan Sentra to them I am confident that the service will be excellent. I trust them completely. They are honest and trustworthy when dealing with their customers.

Rachel Herring _{on Google}

Mar 30th, 2024

They are thieves!!! I took my 2006 f 150 to them because the check engine light kept coming on and the truck was not properly accelerating. The diagnosis from auto zone and many other places said the truck needed new spark plugs and coil packs- it was a misfire on cylinder 5. I also paid them to do a full body alignment and flush my ac. When they called and told me it was ready for pick up, after paying them well over $1200.00, driving home, the check engine light comes right back on! And the truck would not accelerate properly! So I called and told them and he said bring it back to us- so I did. He later calls me to tell me that they took it for a test drive and " it drove just fine". Days later-- to a month later the check engine light continues to come on and at times wouldn't even crank- I got a new battery- took it to the closest mechanic and that is where I was told that I needed new spark plugs and it was misfiring on #5 ( the one vulcan supposedly replaced and now also misfiring on #6) AND I was told that the spark plugs in my truck were NOT at all NEW plugs. Now my truck can't even reach 3 rpm-- check engine light is on all the time--- everytime the light has come on I've taken it to be diagnosed and every time it says needs new spark plugs and coil packs. Vulcan screwed me out of big money, money I don't just have laying around-- this is why females don't trust because ppl like the men at Vulcan steal from them and do not care about trying to MAKE IT RIGHT!!!! Those men looked me right in the eyes and lied straight to my face, that they had indeed done all the work I paid them to do--- I have zero amount of respect for this place of business and I am currently seeking legal counsel on the hopes to get my money back for work they never actually really did. My father is my attorney . We look forward to speaking with you all at Vulcan very soon.

Michelle Rainey _{on Google}

Feb 15th, 2024

I would give 0 stars if it would allow me to do so..
Anyone needing for a automotive shop, do everything at all cost AVOID Vulcan Tire and Automotive in Pell City Alabama.
I had been taking my jeep to them since Jan. 22nd 2024. First it was the oil cooler, they replaced it. Great, no problem. Picked it up on a Friday. Drove it home and parked it until that Sunday. When I drove it again it was making a weird crunching sound, take it back and its the front driveshaft. They replace it with a Rough Country shaft. Great, I pick it up and it has a vibration and a humming sound. I call them to let them know and they tell me its a trait of the new driveshaft. I am not buying this story. I reach out to RC and they explain that their statement is incorrect. They stated that their driveshaft is actually used to stop the driveline vibrations. I speak with multiple people with the same driveshaft and they all agree, it stopped their driveline vibrations. So I take it to a new shop and they look at it, they find that the driveshaft was not greased properly. I call the every so lovely Ken from the Pell City store, and he tells me that my problem is I have too many hands involved. So I explain to him, that yes I sought a second opinion, because the vibration is so bad it has my steering wheel vibrating. So they said bring it back and we will look at it and see about replacing the driveshaft they had just installed. (Maybe it was back driveshaft or unbalanced). Okay so they "replace" it or so they say. I pick it back up and it is still vibrating, if not even worse now. I say something and ask them to please check wheel bearings, suspension, everything they could. They claim they did and that the vehicle is "safe". Ken basically belittles me and tells me that I will have to just deal with it or spend more money on an OEM driveshaft. So trusting these "mechanics" I just say I will deal with the vibration from the driveshaft. I continue to drive it and it gets worse and worse. Well this Friday (3/1/2024) the vibration is ungodly and my steering wheel is shaking worse than ever and there is so much play in the steering wheel. I am driving it home and I stopped to get gas, I notice the driver tire is straight and the passenger side is kicked out. So I called someone to follow me home safely.. As I am driving home the vibration is so extreme, I crossed a bump in the road and the SOB started death wobble on me.
The next morning I take it to a new shop and it turns out it is both the inner tie rod ends, both outer tie rod ends, pitman arm, drag link, and steering stabilizer shock.
So this vibration I had been reporting to Vulcan to locate and fix, that they kept telling me was "a trait of the RC driveshaft" turns out to be my entire front end. But I guess because I am a "woman" the whole "trait of the RC driveshaft" was easy to pass off on me.
So fast-forward to today, I call the ever so lovely Ken at Pell City to explain what is going on and he wants to raise his voice, telling me I never complained of "death wobble" No dumba$$ you're right I didn't because it had not reached that point yet, but with your shops failure to take the time to truly investigate the issue at hand, instead of telling me it was just part of the driveshaft, it got worse and reached that point.
I trusted the shop and their word. I ended up driving to Orlando and back with my jeep's front end worn out, because Ken and his mechanics stated "it was safe and that it was part of the driveshaft"
This placed my children and myself in danger as well as anyone else on the road near me, had the front end gave out, it could have been deadly. Good Job Vulcan.
Class-A winners there.
Lesson learned. Stay away from Vulcan at all cost.

Mark Richardson _{on Google}

Jan 27th, 2024

There's a lot to say about Vulcan Tire & Automotive. While I give it a one star review they really were not completely bad. They did service my and my wife's cars really quickly. They were polite when speaking to them in person and over the phone. My low review mostly stems from them finding multiple additional things wrong with our cars. Things that didn't seem to be an issue when we dropped them off. 1. One of these things was a "loud roar" that my car was making. There was not a "loud roar" when I dropped it off a few days prior to this and a loud roar developed after they did work on my car. I don't think it's unreasonable to think that some work done on the car produced this "loud roar" since it wasn't present when I dropped it off. 2. They charged me for a brake flush which I was not informed of. 3. The parts and labor seemed a bit expensive. I'm not a mechanic and I'm not an expert in auto mechanics but I do some repairs on my car and the time and cost of some items that I have repaired sounded over estimated to me (more than an hour in labor than I would expect and several hundred more dollars). I suppose this could be some sort of convenience fee because, as I said before, they did repair our cars quickly, but this price did still seems a bit excessive.