Budget Truck Rental

I reserved my truck days in advance. I got a call roughly 24 hours before time to pick up that they dont have any rental trucks. Awful service & no consideration!
Oct 16th, 2023

Terrible service. Website tells you trucks available. But when you show up the store they dont have any. Complete sh**!
May 13th, 2023

Got charged for them but I never used their services
Jun 4th, 2022

Total ripoff! I made a reservation online for a 16-foot truck for this past Saturday, 4/10. The quote I received for the price was $54.36. I saw no information at that time of any additional expenses that I would be required to pay. However, when I got to the store it was a completely different story. All of a sudden I had to provide several different details about my insurance policy, and I was told that if I couldn't verify that I was covered that I would have to purchase insurance that cost MORE THAN THE TRUCK RENTAL ITSELF! Totally predatory practice! Here I was on the day of my rental and I was stuck. It's not like I could get a truck elsewhere at that point. My total for the rental came to $145! That's nearly 3X the quoted price. Totally unacceptable.
Oct 15th, 2021

Never again! And if you're thinkin about it...DON'T! I reserved the truck the day before and paid online. I entered all my info and drivers license so things would go smoothly. I am on my way there and realize I have an email from them which was timestamped at 6am that morning stating that if my insurance didn't cover I would have to go with their plan. I'm thinking. Maybe 20 dollars or so. Nope, it doubled the price of what I was paying for the actual truck rental!! I told the lady I was unaware of this when I booked if since I hadn't seen it till they sent the email at 6am and she smuggly tells me they aren't even open at 6am! She didn't care for me to show her the timeatamp on the email either. Not to mention before the insurance discussion, they forgot to mention that they were out of the 12ft trucks that I had reserved so I would need to take a 16 footer. I should have known something wasn't right with this place because driving up I was already turned off by the grafiette written on the trucks and the condition of them. They were very unclean and looked raggedy. Needless to say I walked right out of there and rented a truck from Penske which not only was half the price, they had the actual truck I requested in the first place and the truck had hardly any miles, was spotless, and clean!
Aug 23rd, 2021