Austin, TX Van Rental Agency

I had a questions and concerns about a situation I email them and they responded really fast, also they help me a lot and explain everything they understand my concerns a ... more

Noah and Kevin were so great! Very professional and helpful because I hadnt used their complimentary valet before.

Incredibly long check-in line, frustrating experience

Very fast check out. Full size (pre-selected) was not available, got me into another model and on the road v. quickly. Clean, low mileage car. Fuel options for limited mi ... more

Scam!

The agent at the airport was very knowledgeable about the area in which I visited the attendant who showed me to my rental car was very nice in allowing me to choose from ... more

Extremely overpriced

We showed up and they wanted to charge an extra $20 fee that was nowhere on reservation. We did not argue, but just asked why and then lady said WE were being rude and re ... more

The people I dealt with were fine the problem was they had a reservation to pick up a truck a certain day and they had no truck available. They did pay for my motel. They ... more

Horrendous service. The idiot with the dreads actually wanted us to take the truck to another location and fill up air in the tires like it was our job. Upset my mother a ... more

Staff was super nice. Very easy in and out experience. Would suggest.

They had my OTR Volvo unit from 12/23/23 thru 1/19/24. It was brought in for a simple PM. They claimed it needed a sensor for the DEF system. When I FINALLY got it back, ... more

Marco again world class customer service. I will rent at satellite office again because of him

Illegally charged me toll + USD 7 as admin fee when I never used toll road, with date showing 7 days after my vehicle was returned. No comms, no emails and direct charges ... more

Cute Ford Escape with a reasonable weekly rate. Nice agent.

I turned in a tow rig I rented south of San Antonio to drive my old car back to Austin behind the truck I purchased. The rep that helped me was personable, patient, and p ... more

The manager at this location was immensely helpful. The process through Budgets corporate center was confusing (Budget sent us to the wrong location and lost our reservat ... more

Scott is friendly and accommodating, really worked with me on a fair price! Van is cleaner than anything I've gotten from other rental van companies.

This avis office is the worst customer service Ive ever experienced with any company in the US. They yell at customers, they are rude and dirty and they mouth stink. ... more

The gentleman up front was extremely kind and helpful. Made the check in process very easy.

Is that this location are awesome. The vehicle worked fine. However, the systems that budget used for booking, making charges and modifying my reservation were absolutely ... more

I had no trouble renting a truck from here. One man stayed a bit after closing hours to hand the truck off to me, so I didnt have to use the online checkin. I see some ot ... more

Quick and easy pick up & drop off. The rates are also reasonable. Will come back if I ever move again!

The process was much more easier and stress-free than UHaul. I am happy to say that I trust Penske now with my future moves. The positives: -Unlimited Mileage and you jus ... more

Great service and knowledgeable staff

Dirty car, painful check in, car with front end vibration & tires that needed air.

Ok

Very friendly staff and understanding of one's needs. Totally recommend.

I reserved my truck days in advance. I got a call roughly 24 hours before time to pick up that they dont have any rental trucks. Awful service & no consideration!

A huge shout out to Ron at this Avis branch. We made an impromptu stop on the way into downtown after collecting our vehicle from the airport two days previously. The veh ... more

Great experience and they made the most for my time and value!

I always rent from Avis and the service is excellent

Very convenient and affordable way to experience vanlife! Excellent mileage and the set-up was super easy. Van could've been cleaner but nothing a wipe-down and vacuum ... more

Advantage took excellent care of me during my stay. The vehicle was clean and in great condition and the staff, both at the counter and the vehicle checkout booth, were v ... more

The automated system was not user-friendly, and the desk attendant was extremely rude and disrespectful. I have rented from AVIS for many years, and this was my last rent ... more

Excellent customer service, our car was ready early and the agent had solar eclipse glasses to hand out. Definitely recommend this place. And its a short ride off the exp ... more

HORRIBLE CUSTOMER SERVICE, THESE PEOPLE GAVE AWAY THE UNIT I RESERVED WITH A CREDIT CARD. I MADE A RESERVATION ON LINE THAT WAS ON HOLD UNTIL 2/24/24 I PUT DOWN MY CC, AN ... more

Chris made renting a truck on a bicycle diet easy and affordable. Highly recommended

We rent a lot of trucks for work, and this is by far the best team around. DeMarco and his family provide incredible customer service. But theyre even better people! We l ... more

This is the best car rental place! No hassle and very efficient! I was really in a bind and was able to get a rental car very quickly!

Angela, thanks for all your help! You turned a bad situation into a good one! Had a so-called, reservation, at another location, however to my shock still had to wait in ... more

I booked a 12 passenger van on April 1, 2022 for reservation dates of October 20th - October 24th, 2022. I called in July, August, & September to confirm that my reserva ... more

It was a pleasure renting from this location! Super easy process. Friendly, helpful employees that asked about ad-ons, but didn't push them on me. The Elantra we rented w ... more

The staff is amazing, helpful and a hardworking team that cares. I met them first by renting the vans for my business needs. I liked the service so much that I moved 2 of ... more

Quick drop-off.