Verlo Mattress

gene shaver _{on Google}

Jun 17th, 2023

We purchased a Verlo model number 9, this is undoubtable, the worse mattress ever made. After two nigh.t of sleeping on it, you leave body impression deep enough to make look like someone is in the middle of the bed, have received NO satisfaction from the company. Would highly recommend that you look else where. one star is an over rating
Gene

Ching-Yi _{on Google}

Aug 21st, 2021

My family bought 7 mattresses over the years. I used to love the mattresses but the last one was a dud. It was barely used and had a number of problems with it. There was a 3 inch indentation where my head was (mattress couldn't support my head) and the middle fell in. I called corporate and spoke with a guy named Jamal. He sent someone over to check my mattress and found that indeed it had a indentation inches around my head area, the middle fell in and the mattress angled (one side being lower than the other). Jamal didn't have a good answer but the matter got escalated to Mary P, who said I could have a new replacement mattress (I sent pictures of my many mattresses we bought over the years since it wasn't in their system). Jamal said he would send me a replacement mattress but forgot which one Mary approved. I never received my mattress and went back and forth with Jamal for over 6 months. And I mean I called many, many times. Then Covid hit. Now that lockdown is over, I called them again and no one got back to me. Not only did they sell me a defective mattress but they failed to honor their warranty. I paid $1,300 for a mattress that is lopsided (higher on one end), sinks in the middle and can't support my head.

Ryan _{on Google}

Jul 7th, 2021

A great office. Located in Milwaukee’s Third Ward. I have never worked for Verlo but I worked for a sister company and saw how hard this company works for their customers and partners.

Katie Johnson _{on Google}

Feb 8th, 2021

My husband and I purchased 2 Verlo mattresses (1 king, 1 queen) for our Boulder home at the recommendation of our Milwaukee-based family. We purchased it knowing we were going to be having a baby, and the lifetime comfort guarantee (where they come and help tweak it *FOREVER* if you're uncomfortable) was the main reason for purchasing. Our mattresses were an order of magnitude more expensive than typical mattresses and especially the online mattresses that are gaining so much traction.
Fast forward just 2 years later after spending several THOUSANDS of dollars on our two mattresses and customer service tells us that not only is the lifetime guarantee no longer applicable because they closed all Colorado factories (which they did not notify us about) but that the only way to "tweak" our Verlo mattress from here out is to purchase a foam topper from Verlo that's just called "hard" or "soft" to the tune of $179. What a joke. I have absolutely no intention of giving this company any more money and am incensed that I was conned into spending thousands in the name of comfort just to find out that lifetime meant just until it was delivered to my home, at which point Verlo no longer cares what happens and will make absolutely no effort to fix the problem or care about their customers.
DO NOT purchase from this company. Don't fall for their "lifetime" guarantee, and just do yourself a favor -- skip it and look elsewhere. We will be informing our Milwaukee family and their friends to make a different choice and recommendation next time.