The North Face Hilldale Shopping Center

Friendly staff decent selection
Jan 5th, 2021

Went there on my lunch break. I couldn't find anyone to help me and when I did she was with another customer so I stood by and waited until she was finished. After she was done she looked at me not mention I had a shoe in my hand so apparently I was waiting to be helped but she just walked away. I had to call out to her at least three times to get her to turn around to come back and help me. My experience was very poor, customer service was terrible not mention my coworker and I were the only two African Americans in the store but also the ones getting ignored. This was the most uncomfortable experience ever.
Oct 7th, 2020

Jul 5th, 2020

They have not organized their inventory. When you see something marked on sale they claim it may not be. This due to them not removing outdated signage. Quite frustrating to be told that at the checkout. Clothing is also way overpriced. Im not impressed.
Jun 11th, 2020

The North Face used to be a quality product with great customer service. Unfortunately i cannot say that for this location. My dad bought me a $300 coat for Christmas, after owning it for approximately two weeks, I realized it had a small tear on the back of it. I called the location and told the manager this. I told her i did not have a receipt as it was a gift and my Dad who bought the coat did not predict the quality of the coat was poor or that it would be defective. She assured me she would set aside the same style, color and size and i could come in that weekend to exchange it. When i got to the store, a different manager, Brian, told me this was against policy and the only thing he could do was to give me the lowest sale price for the coat which was about $125... Brian also insinuated that i was lying about the conversation i had with the other manager and refused to call her to confirm or honor her promises. He also refused to provide me with his last name. My only other option was to utilize their "warranty center" and wait an estimated 8 weeks to see IF they will repair or replace it. Now i don't have this coat for the Wisconsin winter and don't even know if they will fix it or refund me.
Oct 3rd, 2020