Redline Watersports

As always, Redline Watersports continues to take care of our boat with exceptional service and customer support.
Mar 17th, 2022

I was very surprised around how this shop handled my service. They look like a clean, reputable company that seemed to have great reviews on google but my experience was far from that when I brought my well maintained older boat in for a tune up. They were a month out to book a service appt which has been normal as per compared to other shops in the area and I was happy to wait my turn for the service. They told me they were the certified Mercury shop in Madison but they dont like to work on anything other than inboards. I offered to look elsewhere if they didnt want to work on my outboard motor as I know there are several other Mercury certified shops nearby, to which they replied they would work on my boat and apologized for saying they didnt want to work on an outboard. I decided to proceed with the appointment chalking it up to an off day or simple mistake for the person booking the appointment. I drop off my boat with a normal checkin and was told I would be contacted within a few days with the job estimate to service the tuneup and to be notified if there were any parts delays this was the last I heard from the service team here. I called after a week, left a message with a staff member for a call back, it never came. This happened a couple more times over the next week as I was simply looking for an update. None of my calls were returned. I stopped in after two weeks and found out nothing was done to my boat, no parts ordered, no notes in their system. Nothing. They mentioned it was a miscommunication inside the shop and needed more time to order parts or even look into what was needed (this is the original diagnostic time that was never performed) meaning longer wait times again. I was told they could make the service a priority that day after I asked for my boat to be pulled out of the shop. Communication inside the shop and to their customers is not a top priority. I now will need to be queued up at another Mercury certified shop nearby that is booked out for another month causing me to miss out on using the boat during the prime months of the year. Lesson learned to avoid this shop. I will not return to a shop that refuses to follow through or communicate with their customers.
Aug 25th, 2021

Good communication and work was done in a timely manner. Highly recommend
Apr 21st, 2021

Mar 31st, 2021

Feb 11th, 2021