Auntie Anne's

HORRIBLE SERVICE. THEY GAVE ME A PRETZEL THAT WAS HALF EATEN AND HAD BITE MARKS IN IT. THERE WAS CHEESE MARKS INSIDE OF THE PAPER THE PRETZEL WAS IN. THEY GAVE ME A PRETZEL THEY HAD BEEN SNACKING ON. ABSOLUTELY DISGUSTING. the lemonade tastes like they didnt wash out the machine after using cleaner on it.
Feb 16th, 2023

Nasty burnt pretzels. Bad customer service can barely hear the associate. I ordered the cinnamon bites and they were huge. Kept tasting a weird taste when I got to the bottom it looked as if one of the bites had a BITE. Looked like someone ate a piece and put it back. They need to be shut down just nasty.
Jan 4th, 2023

(Translated by Google) Excellent place I recommend it (Original) Excelente lugar lo recomiendo
Aug 17th, 2022

I expected so much more of this place. I went to order and the lady didnt know what she was doing. (She couldve been training so that fine) The other worker (another lady) completely ignored her co-worker. I got my pretzels and they are completely soggy and old to the point where the hotdogs just fell out of the pretzel and I could feel the sogginess just touching it. The cheese sauce too was very chunky and gelatinous and the drinks were nasty too. I also was told to insert my card, so I did, and then the cashier asked me what the second oder I wanted was. Took double the time then it shouldve. I couldnt understand the cashier either as she was whispering to me and I had to ask her to repeat herself multiple times and she seemed annoyed after that. The other older lady proceeded to ask the two men behind us what they wanted and gave them free food disregarding the other customers trying to order. I dont think I will ever order from this place again.
Sep 23rd, 2022

Customer service is so horrible! Ive been 3 times and don't think I'm going back! The older woman should be ashamed of herself. I walked up to the counter waiting for her to greet me but she stared a hole through me and said NOTHING! I then spoke and said Hi but no response back, so then I proceeded to order and still she just stared like she didn't care what I was saying. The younger girl came from the back and she was no better, then the guy walked in and was complaining about his check and he doesn't make enough in tips and blah, blah, blah! My pretzels tasted so old and the sweet almond was old and burnt. I sent a complaint through the App and a woman emailed me making excuses saying that location was training people and I could get my pretzels again for free just show them the email to redeem them. That's horrible the way they behave and the company not taking the matter serious at all!!!
Sep 17th, 2022