Motel 6
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Chamber Rating

Verified Member
3.2 - (611 reviews)
162
132
108
71
138
Read Our 611 Reviews

Chamber Rating

Verified Member
3.2 - (611 reviews)
162
132
108
71
138
  • James Brown

    To all who travel to this location. Be aware, this location has no integrity. If I could give them zero stars I would. I reserved this room 4 days prior to my stay. It was a no refund guaranteed room. When my party arrived at midnight of the night of stay we were told there was a convenient glitch in the system and our room had been given away. We had to stay in a sheets parking lot for the night because we were not able to find another room available at any other hotel in Charleston. This is unacceptable and horrible customer service. Any who stay at a quality inn or choice property just beware you are taking matters into your own hands and if you think they are going to guarantee a room for you you are completely incorrect and should rethink staying at such a low quality facility.
    Apr 3rd, 2024

  • Daniel Nienhuis

    Rooms: Room was recently refurbished and updated. Had issues with shower and lack of any cups or glasses in the room. Walkability: This was on a Saturday night, and it appears to be a depressed area. It was safe but tread carefully. Proximity to a revitalized area was two blocks away and really nice. Food & drinks: The breakfast is the weakest point. Don't expect much, if you want a quality breakfast, go out to eat.
    Mar 30th, 2024

  • I. Fish Cheap

    Don't think I could have made a worse choice. The first room they gave us had tools laying on the bed and the headboard was awry! They then gave us a different room, which was better, however no hot water for a shower..only warm. No ice machines operational at all...said I could visit their sister hotel next door for ice. Their machines were also not working. This a.m. after a shower, water started to leak from the light fixture...the pool looked like where they collect their septic sludge. One snack machine in the whole place, & it was out of order.
    Feb 14th, 2024

  • Jason Zhang

    Stinky hotel with a strong smoke smell in the hall way, breakfast is included but not food. Lol, there was barely any food.
    Dec 18th, 2023

  • Alec Morrell

    Was hesitant with the reviews but was impressed with my stay!
    Dec 1st, 2023

Read Our 611 Reviews

About
Motel 6

Motel 6 is located at 1010 Washington Street East in Charleston, West Virginia 25301. Motel 6 can be contacted via phone at (304) 345-9779 for pricing, hours and directions.

Contact Info

Questions & Answers

Q What is the phone number for Motel 6?

A The phone number for Motel 6 is: (304) 345-9779.


Q Where is Motel 6 located?

A Motel 6 is located at 1010 Washington Street East, Charleston, WV 25301


Q What is the internet address for Motel 6?

A The website (URL) for Motel 6 is: http://www.motel6.com/en/motels.wv.charleston.8792.ht


Q How big is Motel 6?

A Motel 6 employs approximately 20+ people.


Q How is Motel 6 rated?

A Motel 6 has a 3.2 Star Rating from 611 reviewers.

Ratings and Reviews
Motel 6

Overall Rating

Overall Rating
( 611 Reviews )
162
132
108
71
138
Write a Review

James Brown on Google

image To all who travel to this location. Be aware, this location has no integrity. If I could give them zero stars I would. I reserved this room 4 days prior to my stay. It was a no refund guaranteed room. When my party arrived at midnight of the night of stay we were told there was a convenient glitch in the system and our room had been given away. We had to stay in a sheets parking lot for the night because we were not able to find another room available at any other hotel in Charleston. This is unacceptable and horrible customer service. Any who stay at a quality inn or choice property just beware you are taking matters into your own hands and if you think they are going to guarantee a room for you you are completely incorrect and should rethink staying at such a low quality facility.


Daniel Nienhuis on Google

image Rooms: Room was recently refurbished and updated. Had issues with shower and lack of any cups or glasses in the room.
Walkability: This was on a Saturday night, and it appears to be a depressed area. It was safe but tread carefully. Proximity to a revitalized area was two blocks away and really nice.
Food & drinks: The breakfast is the weakest point. Don't expect much, if you want a quality breakfast, go out to eat.

Business Response on Google Apr 1st, 2024
Daniel, thank you for rating Quality Inn & Suites, West Virginia. We're delighted you had a pleasant stay. Looking forward to welcoming you back in the future.

I. Fish Cheap on Google

image Don't think I could have made a worse choice. The first room they gave us had tools laying on the bed and the headboard was awry! They then gave us a different room, which was better, however no hot water for a shower..only warm. No ice machines operational at all...said I could visit their sister hotel next door for ice. Their machines were also not working. This a.m. after a shower, water started to leak from the light fixture...the pool looked like where they collect their septic sludge. One snack machine in the whole place, & it was out of order.

Business Response on Google Feb 13th, 2024
Your feedback is critical in helping us continuously improve. We regret to hear about the challenges you encountered, particularly with your initial room conditions and the lack of hot water. We also understand the inconvenience caused due to malfunctioning ice machines. Please know that it is essential for us to maintain certain operating standards, and it seems we fell short during your stay. We have relayed these points to our maintenance team to address the concerns and prevent future occurrences. We hope you will give us another opportunity to provide a more enjoyable experience.

Jason Zhang on Google

image Stinky hotel with a strong smoke smell in the hall way, breakfast is included but not food. Lol, there was barely any food.

Business Response on Google Dec 20th, 2023
Jason Zhang, we are genuinely sorry to hear that your stay did not meet your expectations. It is disheartening to learn that the odor and the food offerings during breakfast did not match up to your standards. We strive to maintain a clean, enjoyable environment and provide a robust breakfast experience for all our guests. Your feedback will certainly be used in our ongoing efforts to improve in these areas. Thank you for providing us the opportunity to learn from your experience; it is invaluable to us. We genuinely hope that you would consider giving us another chance to serve you better in the future.

Alec Morrell on Google

image Was hesitant with the reviews but was impressed with my stay!

Business Response on Google Dec 2nd, 2023
Alec Morrell, it's exciting to know that your stay at Quality Inn & Suites exceeded your expectations. We aim to leave our guests with an immensely positive impression every time. We hope to be your chosen accommodation in West Virginia in your future travels.

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Overall Rating

Overall Rating
( 611 Reviews )
162
132
108
71
138

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