Holiday Inn Express & Suites Charleston-Kanawha City, an IHG Hotel

Rooms could have been better but the staff was amazing. I asked for several thing missing put of my room and i never once was made to feel like I was bothering staff. They seemed genuinely happy to help you.
Mar 25th, 2024

Last minute vacation rest before we headed home. Accidentally chose the wrong hotel and we tried canceling through IHG and the hotel directly but couldn't. So we decided to try to make it work. Our first initial experience was the front desk host who greeted my husband with "what's up bro" and we had asked since we had been driving for 13 hours to check in early at 2pm. Without even looking to see if our room was available he said nope check in is 3pm. Never have we ever had an issue with this but we said ok fine we will wait til 3pm. Our first room, the trim on the walls were falling off, the carpet was stained with what looked to be fecal, the sheets had stains and the bathroom had hair, the main door wasn't secured and sealed all the way around. Someone could easily see into our room and with 2 small little girls we were not chaning it. We politely asked to change rooms and got moved to another room which also had hair and stains on sheets and so the room inspector gave us a 3rd room that a different housekeeper had cleaned but it still had hair in the bathtub, garbage under the couch and stained cushions. Our 3rd room the smoke detector was manufactured in 2000 which means it was expired for 14 years and my husband as a firefighter was not letting our family stay here. Tiffany and George we very kind in helping us manage through this ordeal, but we had enough and made a formal complaint to not stay and get a refund to move elsewhere.
Mar 28th, 2024

Pool was awesome, staff was pretty cool too Rooms: The room we had was huge. Two rooms with different areas of comfort
Mar 19th, 2024

Staff is very nice and made you feel welcome. Would recommend!!
Mar 18th, 2024

Mar 17th, 2024