Banter by Piercing Pagoda

Holly Nelson _{on Google}

May 6th, 2022

My piercer, KAY, was kind and knowledgeable, offering over 7 years of experience. (She looked really young but I'm in my 40's so everyone looks young now days :) ) She took time to explain ALL the do's and don'ts. She talked through the steps as we were taking them. Kay made a couple of rebellious 40-something-woman feel welcomed and adventurous...unlike our teenaged sons. haha THANK YOU KAY and ANNABELLE!

Alexander Wekell _{on Google}

Dec 23rd, 2021

Don't get caught sitting in their chair

Frances Pini _{on Google}

Jul 26th, 2021

The sale associate was very polite and friendly I stopped by to get my ears done had clothespins on my ears so I wouldn't feel the pain😂

Adrienne Butts _{on Google}

Nov 28th, 2021

What started out a wonderful experience quickly turned for me. I had my babygirl ears pierced here and the staff was friendly on this day. We came back for my sons homecoming and brought him ear rings to wear that night. Thank god we bought 2 pairs because the ones he was set to wear broke as soon as he tried to put them on. Knowing that there is a 90 policy, I take them back only a few days shy of a month.
Now, the experience and atmosphere has changed. When I walk up, one female associate is preparing to pierce someone. She is literally standing in front of me prepping. Not a single hello, Ill be right with you, or even acknowledge my presence. Jordan, male associate was walking away with garbage. So, I waited for about 5 minutes before he returned. As he returns, Still my presence has not been acknowledged ( I have been there for a total of 15 minutes now). I wait about 5 more minutes of them talking amongst each other while the female was piercing and Jordan stood texting on his phone.
At this point, Im irritated. I ask, is he on break? Should I come back?
The female signals for him to help and he did not look happy to be helping as he did before. I presented the earrings that broke and told him I dont need a replacement or a refund. If you guys can just fix these, it would be great. He tells me I need a warranty to get them repaired or replaced. I pointed out on the receipt the policy and was still turned away. I got the manager phone number and she apologized and gave me a 20 percent discount over the phone. And I was still in the mall so I went back to exchange. The female associate now refuses to help me because the boss spoke with Jordan even tho she knew the situation. Jordan tells her to just exchange them.
Now, I was almost ready to forgive them and maybe shop again but my name is Adrienne Butts and in their system and their manager still gave the discount to Adrian Brooks

Kylee Leypoldt _{on Google}

Nov 5th, 2021

Took my 6 minth old here for her ears. The piercer was named Yasmin, dark haired young gal. She sold us on some very basic saline cleaning solution by telling us it is "numbing spray"... found out, it's not. There was 3 people working there, the other 2 ladies stayed over in the other corner of the kiosk and looked at a cell phone and talked. There were 2 other eligible employees to assist with the ear piercing. Instead, she decided to pierce my daughters ears 1 at a time, then proceeded to not squeeze the gun hard enough and it got stuck in my babies ear, then panicked and started wiggling the damn thing while this earring is stuck in her earlobe. After punching it the rest if the way through they held her head down on the other side and punched through the other earlobe. My kid screamed the whole time through this. I will never come back here, nor will I ever even pierce another child of mine. People recommended these guys to me, and they honestly were awful. I couldn't leave there fast enough. It made me nauseous. Also ended up paying 100$ for saline solution, earrings, and the piercing itself.