AutoNation

I want to give zero stars, because I got zero service. I had my Passat towed to the AutoNation Service Dept on 11/11/2021. As the tow truck left, I called the service department, and was warned that they were backed up, and wouldn't get to it right away. I waited a week, and started calling for an update. Finally, on 11/19/2021, a mechanic answered the phone and said that they hadn't diagnosed the problem yet, and wouldn't even look at the car for at least a month; maybe it would be after the 1st of the year. He said they were short-staffed (I googled it, and saw no job listings for mechanics), and remodeling their service department. I understand being backed up, but it seems like they could send someone out with a portable diagnostic tool, and at least figure out what's wrong with each vehicle. Then the could triage, fixing the vehicles with easier issues and/or parts already available, and get the parts ordered asap for those that need it. All I could see was that they were going to diagnose my car when it was its turn, THEN order parts, THEN fix it. Maybe that works normally, but with a big back-log, that could cause some cars to wait MONTHS before being repaired, just because of the shop's procedures. I called VW Post Falls, and they said they would diagnose the car this week, so we had it towed over there for a $223 tow fee.
Nov 21st, 2021

Nov 16th, 2021

Nov 12th, 2021

When I purchased my service plan part of the selling point was that they would do a full inspection each time that doesn't happen, they don't rotate my spare tire and even though I include that in my please remember to do list for them, and they're always supposed to wash and vacuum it and that literally happened the first two times I used my plan and it hasn't happened since I will not be purchasing another service contract from them...
Nov 10th, 2021

Gavin is a good salesmen, got us into our car we wanted to purchase. Ill be going through them again in the future when i decide to upgrade (which wont be for quite awhile). Thank you all involved in my purchase!
Nov 9th, 2021