Jackson Hewitt Tax Service

May 11th, 2022

Apr 27th, 2022

Comfortable quick and easy
Apr 6th, 2022

First appointment on Thursday the tax person said she did not have enough experience. Scheduled me for today Sunday at 3pm. Got there and he had not even started on the 2:30 appt before me. He should have contacted me saying he was running late. Hes fumbling along with the 2:30 appt while I wait 35 min and its still sounding confusing, disorganized, and phone call has to be made. I left. I have no idea if he could have helped me. I have my doubts. Im going elsewhere.
Mar 29th, 2022

I wish I could give this place no stars. What an extremely terrible experience. There is an English language barrier at this branch. The lady that helped me file my taxes, kept saying excuse me, that she was having trouble with her English today. It got to the point of finalizing my taxes, where at which point she was confused and I think didnt understand my questions and was unable to answer my questions. She instead laughed at me, which I didnt find their failure to provide tax services very funny, and decided to just leave instead. At which point she came out to my car, gave me a copy of the paperwork filed with no explanation of anything and that a Jackson Hewitt manager would be contacting me to discuss and fix any issues I was having with my taxes. The manager called shortly there after to notify my she had my file and was going to look it over and call me back next day. Its been two weeks and I havent gotten any calls. Ive called the branch repeatedly, where theyre still having communication issues and cant seem to tell me much about what I paid for or why they took payment from me. I had to call repeatedly to try and ask questions about how to make payments to the IRS, all of which should have been explained to me as part of the services I was paying for. Im a small business and dont feel like my tax person helped me in any way at all, with absolutely zero suggestions on how to save my business money, nor could she read the questions on the screen correctly and was making me answer the questions incorrectly, because theres an English language barrier. I work from home, which theres an expense spot for rent paid and how much square footage of said rent is used for work space. She didnt seem to understand that very well, and wouldnt let me enter any dollar amount for my rent, but entered the square footage of usage only. Not sure how IRS calculates rent expense without the totals? I got burnt by Jackson Hewitt in Renton on Benson hill on 108th. They collected almost $500 from me to file my taxes, and completely messed them all up, didnt recognize the mistakes until after filed, and now nobody is returning my calls and only person I can speak with at the branch, is having communication issues. I explained that a manager was supposed to be calling me, and I got told to just make the payment because they didnt understand I was being told someone was to be calling me back first. I definitely had more deductions coming to me, and seems a tax specialist should have suggestions on ways to deduct certain types of expenses. Some of my expenses I got told werent expenses, but Im pretty sure she didnt know where to file properly. None the less, now its the wait and see if I get audited game. This office needs to be closed, nobody in this office can answer questions.
Mar 28th, 2022