SunTrust Mortgage

Was going to refinance my mortgage with Hector Diaz through SunTrust. I ended up switching to Rocket Mortgage due to the appraisal never being completed and SunTrust could not even give me an estimate/time-line on when it would get completed. Three months later I am still awaiting my refund for the appraisal fee that I paid but never was able to have completed. I have called SunTrust multiple times as well as correspondence with Hector Diaz and still no luck. My last attempt to email him was completely ignored. I will be reporting to the BBB.
Mar 15th, 2022

Great place great people beautiful area
Apr 25th, 2021

I called to ask about relief during COVID-19. They cancelled my autodraft without my authorization. I missed a payment as a result and settled a few days later when I realized. Due to that one missed payment, my business of flipping houses and property investment has been destroyed. Banks should be helping right now, not screwing us. I've spent more hours than I can count on the phone with them. ---- It took a couple months and a lot of effort, but the issues is now resolved. Moved my review from 1 star to 3.
Oct 11th, 2020

Jan 2nd, 2020

Can not contact them.
Sep 7th, 2019