Drucker + Falk

It's important to love where you work!
Nov 1st, 2021

I guess it depends on the complex, I just wouldn’t suggest Yorkshire. They are so nice when you move in and then hit you upside the head when you move out. If something is broke, make sure they fix it before you move out because they will hold you liable for everything and act like you never notified them of the broken items. I’m talking about things that isn’t even the tenants responsibility. Some things just get thrown off and ignored. A broken toilet is not a big deal to them, they just suggest using the office bathroom. That’s terrible!
Oct 24th, 2021

Update 09/01/21: my ac has been fixed and I wanted to give it some time to before I provided feedback. The apartment manager Felicia was amazing throughout the entire process. Her willingness to put in place a system of accountability going forward as well as keeping open communication helped change my mind about how I felt maintenance issues were gonna be in the future. She was her empathetic of my situation and provided solutions to remedy the problem and was on call if I had any additional issues or concerns. It took all of two weeks total to get everything fixed and I’ve had no issues since. So far if it wasn’t for her I don’t think this place would survive. Thanks again Felicia! Maintenance informed me that it wasn’t an emergency that my ac wasn’t working and it’s currently 79 degrees inside. When I called, the automated system stated that anything over 75 degrees is considered an emergency to which maintenance will respond and come out. He informed me that it has to be over 85 degrees so he would have to come out tomorrow. I find it hard to believe that he would be comfortable paying rent and sleeping in 80 degree heat. At the very least a portable unit could have been offered to cool a portion of the home and make it somewhat comfortable. A little effort on his end would have went a long way. Not to mention, this was the second time I called as I got no response and 4 hours had gone by. This is the Buckroe Apartment complex in Hampton, Va. though it may not be your most lucrative complex that you manage, it still generates income and deserves the respect and decency of a maintenance person who actually cares about his job. I didn’t expect him to stay and fix it but at least accommodate me with something to help until someone could come and fix it the next day or whenever. I’m disappointed mostly I suppose as this isn’t the first awkward interaction I’ve had with a maintenance person.
Aug 28th, 2021

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Aug 20th, 2021

Aug 1st, 2021