Westlake Heating & Air Conditioning

Completed a service call within 24 hours of my call.
Aug 28th, 2020

Don’t waste your time calling this company
Jul 29th, 2020

2 no shows, no calls. Moving on.
May 20th, 2020

Consistently does not show up on time
May 16th, 2020

I absolutely hate to post negative reviews, but I feel obliged to do so after our experience with Westlake Heating and Air Conditioning today. Based on a referral, they were called in to inspect an air conditioning unit on a condo we just purchased. After performing a full, paid, inspection, they indicated that they could do a full system replacement for us. The installers were perfectly pleasant and curtious, but I noticed after they brought the new unit in that they had removed the plug for the adjacent security system and the new, larger unit completely covered the required outlet. This both made the security system non-functional, and made it nearly impossible for an electrician to move it. After complaining, they brought in their own electrician who proceeded to cut a hole in the wall, pry out the electrical box and leave it dangling in the wall by the wiring, declaring the job done. It was an absolute fire hazard and clearly against code. Under pressure, they proceeded to shoddily screw in a piece of wood to secure the box, crooked and sticking out so far from the wall that drywall repair would be impossible. I would never dream of using them again and recommend the same for anyone else.
Sep 13th, 2020