Westlake Heating and Air Conditioning

Completed a service call within 24 hours of my call.
Jul 23rd, 2020

Jul 22nd, 2020

2 no shows, no calls. Moving on.
Apr 29th, 2020

I absolutely hate to post negative reviews, but I feel obliged to do so after our experience with Westlake Heating and Air Conditioning today. Based on a referral, they were called in to inspect an air conditioning unit on a condo we just purchased. After performing a full, paid, inspection, they indicated that they could do a full system replacement for us. The installers were perfectly pleasant and curtious, but I noticed after they brought the new unit in that they had removed the plug for the adjacent security system and the new, larger unit completely covered the required outlet. This both made the security system non-functional, and made it nearly impossible for an electrician to move it. After complaining, they brought in their own electrician who proceeded to cut a hole in the wall, pry out the electrical box and leave it dangling in the wall by the wiring, declaring the job done. It was an absolute fire hazard and clearly against code. Under pressure, they proceeded to shoddily screw in a piece of wood to secure the box, crooked and sticking out so far from the wall that drywall repair would be impossible. I would never dream of using them again and recommend the same for anyone else.
Oct 20th, 2020

I hate to have to post a negative review on this Company but the owner has given me no choice! Westlake is a small community and most everyone knows each other. I am very disappointed at Alan and Co for totally ignoring my experience recently when his Technicians came to our home to evaluate a HVAC problem. Scott, now formerly of Westlake HVAC, charged my Heat-pump with R22 and gave the system a written clean bill of health and a $300 Bill which I paid right then. Less than a week later, the R22 had totally leaked out and Westlake second technician said it needed a starting coil which he had to order. Few days later he installed it and said my system was in need of total replacement and the gave me another?300 Bill! At that point any competent sane person would not keep working with that Company. I hired an out of town Company to install a new system costing Thousands of Dollars! I then contacted Alan of Westlake to refund the $300 I ‘ve already paid and explained why with accompanying photos of shoddy workmanship pointed out by the out of town company. He asked me to forward the pictures and description which I did. Two letters , three months later and a slew of phone calls No Response! I ignored all the Bad Reviews and this is what I got! Share this and Beware! JTP
Jul 11th, 2020