Bob’s Discount Furniture and Mattress Store

Since I knew what I wanted, coming to Bob Furniture was my main reason in looking for a discount price, which I got it. The whole time was taken less than 30 for my selected sofa transaction done and shipped. Allen was nice and patient man who helped me to complete the transaction. Good service!
Apr 9th, 2024

Make sure if it says "memory foam" to check the quality of the memory foam, or is it just density foam ? 88% it is density foam.
Apr 9th, 2024

We love Bob's! This is our third purchase. All our previous items are still in use. Allen was a super salesman. He listened to what we wanted and did not waste our time.
Apr 9th, 2024

We are first-time, but regrettably final, Bob's customers who endured a pretty frustrating experience from start to finish. First off, our in-store experience was exhausting. While our sales associate initially acted like he would let us look around on our own, he continually kept showing back up and interjecting himself into our family's perusing. We ultimately did buy a sofa and chair though because we liked the quality and look of the products we saw and tested. The next day, however, we noticed a $150 insurance charge was added to our bill without our consent. At no point did the associate explain the additional charge. He casually handed us a flyer and insinuated that the information on it was included in the purchase of the furniture, not a separate $150 fee. Looking back later, I realize he never showed us the final itemized bill before we made our purchase and neither did the store manager who ostensibly came over to confirm our purchase. Whether it's a scheme the manager is fully aware of (because she didn't itemize the separate amounts either), or the associate added it after she signed off and walked away doesn't really matter to us. All we know is that we were charged a fee for something not explicitly identified or described to us. Fast forward to delivery and assembly. We paid an additional fee for what we assumed were assembly professionals to deliver the furniture to our home and assemble it all for us. I came home today, however, to find that one leg of the chair is noticeably shorter than the other 3 causing it to wobble pretty significantly. On top of that, when I tried to fix it myself (should I have to fix anything when I pay for assembly??), I could not because the assembly team completely stripped one of the bolts on that leg. No chance to fix it. So we essentially paid money to have a wobbly chair for the rest of our lives. Terribly frustrating. We just returned to the area from overseas and are trying to fill our new home with new furniture. Had this experience gone well we would have done so at Bob's and spent a lot more money there but now will shop elsewhere.
Apr 9th, 2024

Great costumers services thanks Kyle
Apr 9th, 2024