Budget Car Rental

I was told there was a24 hour shuttle and no shuttle. I was told someone would be waiting for me and no one was there. There was 0 customer service help. I will never take Budget again.
Mar 29th, 2024

Very convenient and friendly location, but my pre-pay for e-Toll Unlimited was not turned on when I left the lot. Received a bill for tolls and it's a pain to try and remedy. Looking over my receipts, I'm still not convinced I'm actually getting refunded what I owe, but I likely won't rent from here again on account of this. The DCA location is extremely busy, but I've never had such issues there; that's the place to go, if you can.
Mar 24th, 2024

I have been a frequent client and have had the pleasure and privilege of experiencing exceptional service rendered by Ms. Zellars. In today's fast-paced, nonchalant culture, it has been a breath of very fresh air to be greeted by someone who ALWAYS maintains an outstanding level of professionalism, a smile on her face and makes each customer feel as important as the CEO of a major brand. I sincerely hope that she is recognized for her extraordinary service in the very near future.
Nov 3rd, 2023

Im going to give them five stars because the employees were very nice and helpful. My car was also very very clean and nice. However, I paid for a compact car and received a seven seater minivan because its the only car they had in the entire lot. I dont think it should even be possible to reserve something that doesnt exist. But I think thats a wider company issue, not this branch. Lovely workers and they do a great job cleaning!
Oct 8th, 2023

Great location to avoid massive on-airport fees. Guys were super friendly and helpful. I'd rent here again in a heartbeat. Only negative: the car deodorizer they used was very strong and stayed with us in the car for our entire rental period.
Oct 3rd, 2023