Ken Garff West Valley Chrysler Jeep Dodge Ram

This by far has been the the worst experience that I’ve had at a place of business. 1. Service rep extremely nice and got my truck checked in. 2. Told to go to cashier to get Lyft ride scheduled. No cashier. Two guys saw that I was waiting for 10 min(no joke). The two guys didn’t acknowledge me and it was basically “not my job” mentality. I’ve worked parts counter before and I always asked if someone needed something even though they were not in my area. I guess this logic is not common with everyone. 3. I was in to have an easy part replaced under warranty. Called after 4 days for status. My service guy was out. I was sent to someone else. Left voicemail. No call back. Following day left voicemail no call back. Decided to stop by and get status no one was happy to help. Finally I was acknowledged. They had to talk to the tech. They said part was back ordered for a month. Mind you the truck has been there for over a week. I guess we don’t call customers to let them know this. I told the person I’ll be back tomorrow to pick it up. I was told it would be ready. 4. Went to pick up following day the time I said I was going to pick up. Surprise truck wasn’t ready and the service person had left for the day. Luckily the express lady saw an issue and jumped in to help and got me taken care of. I do not complain much as I have worked in a similiar industries and in customer service. But they struck out with almost everything. This wasn’t just person problem. This is systemic throughout the whole area and a big change needs to happen. I Witnessed other customers having issues with their service as well while I was there. The service department 8 years ago was amazing. But not now. Would love to continue this conversation if needed.
Sep 21st, 2021

Sep 20th, 2021

Sep 20th, 2021

Horrible service, the lady that helped us was very disrespectful, lied to us about the problem said they looked @ it and they didnt... and its been there for a week ... so took it back someone else helped us out figure out problem waiting for part to get in and hopefully this time around is better!!!
Sep 20th, 2021

Sep 20th, 2021