Western Stairlifts

Kevin was a peach to work with! He was quick to respond to inquiries and was willing to drive quite a way to measure my home for stair lifts. We opted for refurbished stair lifts, they were almost like new (just over a year old and still well under warranty). In 24 hours he came and installed the lifts and then coached us how to operate both of them and stay safe. He was kind, considerate, and fast. Kevin even took time to give us ideas on transferring to the lifts from a wheel chair and options of other mobility access products which might help. It should be noted that NEVER once did he say “rent or buy this other product from me.” On the contrary, he gave us ideas of where we could find quality products cheaply on line or at other venues which might work for us. Kevin made it possible for me to find freedom while my leg heals. Thank YOU!
Oct 15th, 2019

I purchased a Go Go Cart from Mr. Hill June 20, 2016 that previously belonged to his father. I've had problems with it. The second man who serviced it charged us $313.00 for changing the battery but the cart still doesn't work. My husband and I called him about the failed repair and he initially promised to help, but he didn't and now he won't accept our calls. I feel badly that he won't take his father's cart back and give us at least a partial refund because I've had it nearly 3 years. I need the money the repairman charged us so I can pay someone else to fix it. I'm handicapped now and need the cart to get around. I am very disappointed about my experience and want others to be forewarned when dealing with him!
Aug 23rd, 2019

My grandma has had too many problems with this companies service. Her stairlift constantly breaks, they will come out and "fix" it then in breaks again in a month or two. Each time they come out they charge her $95 even for the one time that they just had to flip a switch which they could have had her do over the phone. She now has a broken stairlift and is stuck upstairs and we are trying to find someone that can actually fix it. Kevin did come out the next day and fixed the stairlift. I will evaluate this review in a couple of months if the lift continues to work as she has had it working 1-2 months before. Update - The stairlift has been working well now and Kevin keeps checking to make sure everything is still going great.
Oct 28th, 2018

The most amazing customer service and problem solving skills. We had a situation that would have thrown any other company into a tailspin. Western Stairlifts solves the problem, did it with a smile, and obits less then the competition. I could not recommend this company more. I am not one to leave reviews but they hands down deserve all the accolades possible! Highly recommended
Feb 20th, 2018

Thank you Kevin for your help and expertise in creating a way to put a stair lift on my garage steps. Other companies said it could not be done but you were able to build what was needed. You were very professional and personal in your work and I am so grateful I phoned your company. You worked hard installing the lift and it works great. I will be sure to pass the good word along and I will recommend you to all. You run an up scale business. If you need me as a referral, please feel free to have anyone phone me with their questions about your service.
Oct 27th, 2015