Alta View Complete Car Care

Gabija McLauchlan _{on Google}

Apr 3rd, 2024

Alta View is great

Lauren Haslam _{on Google}

Mar 6th, 2024

Alta View Complete Car Care was so easy to work with! Kelton genuinely cared about my MINI Cooper's safety and walked me through the best options. I got my repairs done two days after my initial quote and saved $500 based on a quote from the dealership.

Alexandria Haar _{on Google}

Jan 8th, 2024

Beware. This place is a scam. I went in to get my oil changed. When I got it back, the car was leaking oil. I took my car to a trusted car shop (Richins in Draper- they have worked on previous cars i've had and have a good relationship with my family), Richins informed me that the screw/ plug to the oil drain was never fully tightened. Alta View said on their online report that I had a crack in the oil container and that I would need to get it replaced ($600 and up). THIS WAS A LIE. THIS PLACE PURPOSELY LEFT THE OIL PLUG UNSCREWED SO MY CAR WOULD LEAK OIL AND I WOULD HAVE TO PAY to "get it fixed". I then confirmed this information with my dad who has worked on many cars and is a mechanical engineer. STAY AWAY. If you need more convincing, look at the other 1 star reviews of this place. I will be reporting this place to Utah Division of Consumer Protection.

Milo A _{on Google}

Nov 29th, 2023

Long story short, they were incredibly helpful and were willing to show me exactly what was broken and go over what would be replaced and gave me an estimate. Very kind people and I will be coming back.
Full disclosure, I havent gotten anything fixed yet but just getting an estimate from them was a good experience. The Volkswagen dealership I bought my car from quoted me 3500 for a repair during an inspection and when I asked what the problem was no one could/would tell me. They only said that the whole shock needed to be replaced. I took it here to Alta View Complete Car Care and they took a very short time, especially when compared to the dealership, to tell me where the problem was and let me look under the car to see it. It was just a broken wire connector and some small non essential part was missing. They gave me what felt like a very reasonable estimate. Unfortunately the simple part from Volkswagen is not priced very fairly but I dont believe that is any fault of the shop.
If I choose to get this repaired it will be here and any future repairs as well.

Austin Spencer _{on Google}

Nov 15th, 2023

Disrespectful, dishonest, and a pretty shady experience. You should be skeptical.
Adding something to this review to provide insight after receiving a response from the shop. I held off on providing details.. but let me share.
I drove my Jeep 4.5 hours to come to your shop for an inspection. It drove perfectly the entire way and when I left it in your hands it was driving perfectly. 30 minutes later you tell me I failed this inspection, which is fine. What was not fine is my Jeep would not run when I went to leave. The brakes would not work and it would not idle. I went back inside and asked for some assistance and your staff swore up and down they did not tamper with anything mechanically. I asked for some help, because I was at a mechanic shop and your staff said they could do nothing but I would start with the vacuum system. I limped my vehicle across the street and hunted through the vacuum system and sure enough a hose had been blatantly removed. I put it back on and the vehicle again ran fine.
Someone in your shop did this. I hope it was an innocent mistake and not a blatant move to prove some point to me. Luckily I was fairly mechanically inclined or I would be stranded 5 hours from home because of a mechanic shop.
Your staff was rude from the start. They created a problem and that is a fact. Someone in your shop did this yet everyone was so quick to deny responsibility and offered zero assistance. Again, I am not upset you did not pass my vehicle. I am upset because of the dishonest interaction and the failure to provide any assistance to the problem that you created.