John Hancock Retirement Plan Services, LLC

Jana _{on Google}

Mar 7th, 2024

Google review doesn't give me a choice to give this company no stars. Use other retirement companies, people. Not John Hancock Retirement.
Use Fidelity, Edward Jones, Vanguard and/or Schwab.
Please look at all the reviews I posted. I give 3 stars to 99% of them. I have never given a company less than 1 star.

Latosha Conners _{on Google}

Feb 27th, 2024

Truly been one of the worst experiences I have ever had dealing with a company. I left my job and requested the funds on 3/8/2024, and I still have not recd the funds currently. I have spoken to them and managers several times and they keep saying the same thing and nothing changes. I have told them how this has created financial hardship for me and my family and they literally dont care. So Ive now had to seek legal action. Just know, if your job deals with them, dont. Find another company to work with. Itll save you a headache

Sean Wilson _{on Google}

Feb 24th, 2024

The only reason this company could be in business is because cheap employers use them for their 401k, giving employees no choice. The automated phone system is a joke, the app doesn't work half the time and when it does, it's super slow. They probably still use rotary phones in their call centers.

Laurie Dion _{on Google}

Sep 8th, 2023

Horrible company, deceitful, not patient or family advocates. Do not care about sick ppl or hospice patients. Mission Statement by CEO does not match the violations of their LTC Insurance Policy Payouts. They lie, they withhold payments, their customer reps laugh in your face, learn stall tactics and rehearsed lines to prevent you from getting your own money. They literally accept premiums made by elderly ppl for twenty years and then withhold that persons money per contract while ppl explain to them they cant pay bills or mortgages etc etc. and they just dont care. Horrible company and I would never ever in my lifetime as a former nurse recommend them to anyone.