Mandy Martinez at Guaranteed Rate (NMLS #858972)

I always heard great things about home buying and great lenders, working with this company specifically Mandy was a nightmare. She is very unprofessional, unorganized and disrespectful. We had lost contact for Atleast a month until we started calling in to see if everything was okay, she then told my wife and I not to call or speak to anyone else, to email her and when she has time she will email us back. Even after she said this days would go by with no response. We had to resend the same document on multiple occasions. It was just poor management of documents and she would tel us one thing and our realtor something else . She would state she didn’t receive documents to UW or would tell us our realtor didn’t send in documents but were clearly sent to her with verification by email and dates.
Oct 24th, 2021

If you want to lose thousands of dollars and the home of your dreams then you found the right place. Communication and professionalism are lacking heavily. Will set expectations just to turn around and reset them over and over again. Never ending circle of “next week”
Aug 31st, 2021

Excellent service !! Professional staff !! The best in the Bussines!!
Nov 8th, 2020

Guaranteed Rate was incredible; the service was exceptional and timely. I worked with Michael Harrington and he was superb; always on time with calls and available when needed. I honestly went through a big bank first and after the repeated missed calls and no shows I decided to switch to Guaranteed Rate and was not disappointed. If you are looking to get a loan and want to close ON TIME, don't hesitate to go local; use Guaranteed Rate, and ask for Michael Harrington.
Dec 12th, 2019

Derek Taylor and his team are the best in the lending industry & the tools they have with Guaranteed Rate make the lending process so easy for buyer! From Derek , to Cara, to Jessica, to Debbie, & the rest of the team, you will be in great hands! From the top down his team is top notch for all your lending needs. I've personally used Derek & I have countless clients who have been happy with him too!
May 10th, 2018