Candlewood Suites San Marcos, an IHG Hotel

Leonard Erlandson _{on Google}

Apr 9th, 2024

Our room was 90% done with a remodel, just needed paint and screws removed from the walls. There is a hole in the bathtub covered by a giant piece of tape. Debris from the remodel covered the hallway. Do not stay here

Auntie Evil _{on Google}

Apr 7th, 2024

I've stayed in multiple Candlewood locations in various states, and this location in San Marcos is laughably bad. SO BAD.
I booked through a 2nd party site and they somehow got me down for the wrong weekend - and the front desk girl failed utterly in even offering to put me in an empty room anyway, and the place was EMPTY. My friends had booked a "suite" - supposed to have a king bed and fold-out couch, so I just stayed with them since the desk wasn't interested in giving me a room.
We get up there after our 4-hour drive followed by a 4-hour funeral gathering, and find construction screws and debris all down the hallway, and in the room? 2 double beds. No couch. It had 2 beds, so - fine - but was NOT the room booked for the rate paid.
The location is under renovation, which should be STATED somewhere. Our room had sheetrock damage where they'd pulled out a desk or console or something, screws hanging out of the wall and filth apparant where the top of the thing they'd removed had been. The hot water took several minutes to actually get hot - so long we were actually concerned there WAS no hot water.
Definitely NOT booking at this location again. I mean, my friend offered to let me stay in their room RIGHT THERE AT THE DESK IN FRONT OF YOUR STAFF PERSON AND SHE STILL DIDN'T OFFER TO BOOK ME IN MY OWN ROOM OR GIVE US AN EXTRA KEY. Was it her first day or something, because that's pretty basic stuff for front desk staff... Get her some training and maybe vacuum the 4th floor before you put guests up there. Sheesh.

nikki wasielewski _{on Google}

Apr 2nd, 2024

Rooms are alright. I had an issue with the 3rd party booking site I used and ended up in a smaller room than anticipated. After 3 days driving from VA , I was spent and upset about it. The room was small and seemingly clean. Dated furniture but fine. I called Expedia trying to rectify the situation but to no avail. I then asked the wonderful front desk agent
, DONALD, for help and oh my goodness was he a life saver. It's myself and my 2 daughters (8 &10), and there's no way we could have made it work in a queen. It's the week of the eclipse as well. So places are bonkers busy. There's also no way I could've rebooked anywhere else. He was so patient and kind. He truly went above and beyond and we are incredibly grateful . The new room was also clean just to notate because I saw they were seemingly struggling with housekeeping. I also saw 2 housekeepers busting their behinds that were also very kind. But DONALD is truly awesome. He absolutely fixed my trip bc it would have been terrible with no sleep lol but he also was just truly warm and so wonderful. I'll totally come back for awesomecustomer service like that !

Daymon Grandberry _{on Google}

Mar 13th, 2024

I called a day prior to ask about the elevator after reading some reviews and was told that it was working. I drive down and check in only to find out that the elevator is NOT working and the front desk agent lied. I was given a room on the 4th floor and had to request a different room because I was not going to haul heavy luggage up 4 flights. The room I ended up with was dirty, had no ironing board and a semi functioning iron. Thoroughly disappointed in this hotel and will not be staying again.
The chair had stains, the office chair wouldnt stay raised once I sat in it, the bed sheets kept coming off of the mattress and the furniture was old and weathered.

Nessa Nelson _{on Google}

Mar 5th, 2024

As soon as we got to our room our toilet was filled to the brim with ice, we called the front desk and asked about this and they said they were not sure and that theyd get back to us which they never did. The toilet also does not settle, flush, or even really work. There were roaches in our bathroom, yes multiple which is probably because it didnt look like our hotel room was swept or vacuumed at all before we checked in. aaand the elevators are broken. would not ever stay here again.