SanTex Air

I absolutely DO NOT recommend any do business with this company. I purchased a replacement Trane HVAC system from Bexar Air. Mr. Jerry Barragan, purchased Bexar Air and changed name of co. to SanTex Air. SanTex Air and Bexar Air are still listed on net and share shame address and phone number. When SanTex returns calls, caller ID still says Bexar Air. My purchase contract and Paid Invoice state Warranty 12 year compressor, 10 year all other for parts and labor. Two years ago when performing warrantied repair on AC, SanTex gave me a receipt that said no charge, warranty 10 years Parts and Labor. Parts are warrantied by Trane and labor is warrantied by local vendor who installed (Bexar Air who SanTex purchased). I have talked with Trane National consumer relations and Trane verified as per my contract and paid invoice, parts warranty is good until Feb 2022. My AC coil is leaking and now needs to be replaced. Pres. and owner of SanTex Air, Jerry Barragan, today states while he honored my warranty two years ago when making repairs to unit because he wanted to be a good vendor, he will NOT honor extended labor warranty any longer. When I asked one last time if he was refusing to honor my contract and should I call a lawyer, Mr. Barragan stated do what you need to do and hung up on me. I find owner of SanTex Air, Jerry Barragan's attitude, language and business practice to be shameful, rude, unprofessional and dishonest. Please, please do business with another HVAC company. Services: AC repair, AC installation, Heating system installation
Oct 10th, 2021

Jul 2nd, 2020