CB JENI Homes Corporate Office

Sam B _{on Google}

Oct 10th, 2023

Don't recommend buying from CB Jeni. Home less than 5 years old, have had multiple issues almost from day one. Multiple contractors who have come out to the house have commented on the poor work. Had an entire undermount sink collapse and the contractor recommended I reach out to the builder due to the poor quality adhesive used. Multiple leaks, circuit failures, cabinets falling apart, just much more maintenance than you would expect from a well built home. Even when I first moved in and tried to contact them when I was under warranty, they were extremely unresponsive. Service: Home building

Dikchhya Dhaubhadel _{on Google}

Sep 14th, 2023

Melanie Davis (Sales manager) from (City Point / North Richland Hills) provided a stellar client experience. I just have too many good things to say. Melanie was incredibly kind, patient, helpful, informative with us throughout the process. As first time homebuyers we had several doubts and queries and she made everything seem effortless. Her availability, transparency, communication, and understanding the process exceeded all my expectations. I cant thank her enough.
Highly recommend

Google User _{on Google}

Jan 19th, 2023

Buyer beware. Poor quality. All they care about is quantity over quality.
They rushed the process and now I am having to deal with the consequences. I have given them over TWO MONTHS to get things fixed and yet here I am dealing with a lot of the same things. They will try and blame it on material shortages, when it reality there was never any quality control to begin with. It is not a matter of material shortages but it is a matter of things not being done right the first time. They are cheap, they hire cheap contractors and it is so apparent its honestly appalling. The way I am being treated and talked to as a home buyer by management and by the sales manager is very disheartening. They will treat you like a child and make you look like the bad guy when in reality all I want it for these things to be fixed and to feel valued as a home buyer. I have tried to be patient with everyone. My home honestly looks terrible. The home lacks in quality as I have mentioned a few times. There are so many defects I dont even know where to begin it makes my head spin trying to talk to them about it. If you care about quality and defects bother you DO NOT BUILD HERE. Make sure to ask if your floor plan being built is a prototype for the community! I was told by Melanie and by Grant that my unit was a prototype/guinea pig, which is why I did not get an island in my floor plan. They didnt bother telling me this though until after I signed my contract. Of course Melanie denies ever telling me this even though I have people to back me up on this. Melanie was super pleasant to work with throughout the whole process until you get stressed and then she will rudely ask you not to worry about things that never get fixed anyways. She acts greater than thee and made me feel bad about talking to her about things that bothered me. My recommendation is to proceed with caution and call them out PRIOR TO CLOSING AS THEY WILL HAND IT OVER TO YOU HALF DONE AND THINK THEY CAN GET AWAY WITH IT. They ask you not to worry and to not bother them about things during the building process but yet this is the standard and quality that is acceptable to them which is absolutely unacceptable. When you ask for someone at corporate to reach out, no one HELPFUL ever does. When you try to call corporate the phone number doesnt work! So best of luck to anyone who builds here! Its very disheartening to see this is how they treat their paying clients.