KFC

My husband orders 4 wings, Mac & cheese, and mashed potatoes. We realize at home that there are no potatoes only gravy. Which I understand mistakes happen but what I dont understand is the lady who thought a small mashed potato was important enough to lose a customer. She decided that she needed to rewind the camera, question the lady who took the order, ask if we still had our receipt. By this time I tell my husband hang up its not that serious. You acknowledged you remembered him so then wouldnt it be easier to say bring it back and well be more than happy to correct the order. This lady went on and on for at least 5-6 min. Customer service is the business and we must choose how to handle grievances or misunderstandings. I know because CUSTOMER SERVICE is MY business and Im very good at it.
Apr 7th, 2024

Delivery at own risk. App can't return money and if they charge you more than they should they have no way of fixing it besides going to the store. Manager was thoughtful and willing to offer extras but if you don't have a car... Who's walking 9 miles to get chicken? Make your app worth a dang.
Mar 21st, 2024

Mar 13th, 2024

I never go out to eat anymore because of the cost, but decided I would take my son to KFC. I ordered an 8 piece dinner of legs and thighs with 2 sides and 4 biscuits. It was $37.00. We got home and we're completely disheartened at what I spent money on. The pieces were so small and lukewarm. The macaroni was a tiny blob of congealed nastiness. The biscuits were something out of a Barbie doll dinner. It was beyond horrible. The folks working there were just fine. Almost $40.00 for one of the most pathetic meals I've had in years.
Mar 9th, 2024

Feb 17th, 2024