ADT Security Services, LLC. is located at 8650 Freeport Parkway in Irving, Texas 75063. ADT Security Services, LLC. can be contacted via phone at (214) 347-8776 for pricing, hours and directions.
I have been with ADT for a few years now. Their service was good in the beginning.
Since last June their system has not worked. I keep calling, am on hold for 30 to 40 mins, shuffled from department to department, technicians come and leave without fixing the system, promising that their manager will call and send another technician. Nothing gets done and no one calls.
This company has become too big to care for their customers. They are not able to handle the work load and yet in their greed keep signing up more customers.
Stay away from them.
albert thomas on Google
BEWARE!!
I blame myself for not looking at the Google reviews here before getting into a contract. The reviews are very much true and I saw someone say they are leaches.
They spent more than 2 hrs at my house to convince me into signing a contract. The day of installation, a different person spent about 4 hrs chatting up, building confidence in them on a personal level and then making me agree to buy $3000 worth of equipment. The ONLY reason I agreed to buying equipment is because he promised me that if I am not satisfied for any reason, I can simply call this person and let them know that I am not satisfied within the first 6 months and they will come cancel everything and remove the equipment. No questions asked.
Well, just like the experiences of many other customers, all of it was BS. The person that installed is now not responding to messages and calls. I called bulldog customer service and as expected, they started telling me there are conditions I have to meet to cancel my contract. I told them I didn't want to even discuss these conditions and I want them to stay true to their word. The customer service rep told me a sales manager will be calling me within the next 48 hrs and it is now past that time frame and no one has called. I am now considering moving legally against bulldog adt services.
I hope no one has to go through this experience. These guys are professionals at scamming you so avoid their business at any cost.
Tamilasami Tamilasami on Google
This Company 6 years ago was very good then this year Horrible service I was charged Hefty ( 300.00)False alarm charges for Representative sending out police i had no idea of & Then i was charged 150.00 for a service call from ADT to replace a battery in the alarm which in 2 weeks stopped again & alarm stopped working. Then the Representative offered me a special 11.95 a month for 6 months then 29.99 for 6 more months ( thats 1 year) i contacted them to let them know that my alarm is still not working and they told me that I was on some plan for another 2 years which I did not approve of or the cost per month was not the same as Representative offered me .False representation of Services rendered to me.I do not like this Company Anymore you are better off getting an alarm and monitor it yourself.
Scott McClain on Google
Absolutely the worse business experience I've ever had in my over a half century of life. Avoid ADT. Salesman lies to make a mere $200. Just contacting support takes hours of hold time in the ques. Then more lies from the support teams that tell you someone is going to call you back... after a month "NOT ONE" person has ever made that call back to me. I've literally put over 50 hours of phone calls in less than a month trying to resolve all the issues, and they are many, that we have and are "STILL" having. And their only answer is "disconnect but keep paying for the contract" which ADT never fulfilled their end of the contract. Though I cancelled the contract within the required 72 hours they will not cancel it and refund my money for equipment that doesn't work correctly by any stretch of the imagination! They won't honor their own "6 Month Satisfaction Guarantee" either. A security company that tells lies is not security!
Monique Wimbush on Google
To whom this may concern: We phoned in to possibly get a camera that we could use to allow us to have a better view at night. On 9-13-2022, we ended up with the Nest products which consists of a camera and a doorbell camera. Thus far we are happy with the new edition. However, we have a Pulse camera in the driveway that is inoperable. This camera which is fairly new was operating fine, and of course it doesn't integrate with what is now in place. Our reasons for contacting you is to possibly get a complete system. Our driveway has not been monitored in over a week and that is a real safety issue for us. We called the technician after he left and asked what happened. He said that the Pulse camera does not work with the new system and the person making the order should have explained it. Then he said to call ADT, explain the situation, and they should correct it at no cost because the pulse camera simply cannot operate with ADT Control/Nest & customer loyalty. We called customer service the same evening, explained everything, was transferred on hold for thirty minutes, but was disconnected. Had to call them back, was put on hold for one hour and thirty-seven minutes, spoke to someone in "Troubleshooting," put on hold for another twenty-three minutes, and spoke to Wendy about my situation. She only offered a $50 credit. Totally unacceptable! Then was transferred to Tausha in Account Management. She said that someone would call us back in 24-48 hrs. No one called in a week. On 9-21-2022, a technician named Carl called about Nest Awareness but not the INOPERABLE camera that we are paying for. We explained everything to him and he told us the same thing that the other tech said....It should have been explained that the Pulse camera would not work with a new system. Since it was NOT offered during the order, a free upgrade should be given to correct this and because of customer loyalty. We knew how much the original upgrade would cost and agreed to it. If no one explained that our Pulse camera would not work, why should we have to pay for your mistake??? So, we called customer service and spoke to Landon. We explained everything and he transferred us to account management. We spoke to Nikki, a call qualifier, and explained everything again. She transferred us to DeAnna, a manager, and emphatically let her know that the driveway camera has been INOPERABLE for over a week now. Then asked her, what are you going to do about it? She put us on hold! We are outrageously frustrated because no one offered any information about the Pulse camera NOT working with the upgrade!!! Otherwise, we would NOT have even done an upgrade having to pay for all new cameras. DeAnna came back and only said that she could waive the $99 installation fee and charge $309 for a google camera that would work on the new system. The Nest Cam (battery) that we upgraded to only costs $159.99 when we checked it today. Why not offer this camera at no cost because this was NOT OUR FAULT??? The charge to replace the INOPERABLE camera should NOT be on us when it was NOT our fault!!! In addition to the system we have here, we have installed another system at our mom's house. We hope that we can continue our relationship with your company, but by the way we're being "handled" we are not sure. We definitely expect better communication from you. Obviously, we weren't aware of the system being different than what we had in place and werent informed! So why penalize or try to over monetize this situation? Again, this is simply a request for a small amount of decency. Thank you in advance.
The Flanagans
