Bright-Lights

We have been using this company for years!! They are not only efficient and professional but help our yard to win decorating contest every year!! They also give back to the community and donate to hurting families!! A plus for integrity
Dec 16th, 2022

Nov 16th, 2022

They install and make repairs very quick. even message me over text so I can send pictures and show them what I need. easy to talk to. Easy to work with. Great light install for Christmas!
Nov 10th, 2022

I am a residential customer since 2018. My review for the Bright Lights of Houston is ZERO. My stucco outside wall was damaged by the Bright Lights of Houston staff during a violent demolition at 2020 Christmas. I noticed this damage during the installation of 2021, and I talked to the staff who worked on my house. One of their staff did not remove the lights properly but instead used brute force to pull down the lights and cause this stucco damage. From that moment, I called the office dozens of times to try to talk with someone who can find a way to fix the problem. The person who picked up the phone was Sherry (unsure of spelling). She always said I would call you back, I will leave a message for the manager, and I will let you know. But she never followed up, and I never get a phone call back. I am disappointed with this company's attitude of avoiding problems and keep ignoring the customer. I terminated my contract this year and asked them to return my Christmas lights, but they NEVER REPLY.
Sep 21st, 2022

Value!! Trespassing over my 6 foot front yard perimeter fence with my combat veteran husband with PTSD in the home. This is Texas guys! You don't trespass especially over an over the top security measure. We were given less than 15 minute notice if any at all while their service and installation agreement states that you would get 48 hours prior to coming out via text notification for the scheduled time. Not to mention my embarrassment for referring this company to multiple real estate clients and their disappointment as well. Their communication is terrible. Once they have your money you never hear from them unless you place five or six angry voicemails.   We use them in 2020 and we're pretty happy with the end result despite the lack of communication. 2021 took four tries for them to show up with the right lights and garland, which they stored with my name on them supposedly on their property. After the debacle with one of their installers trespassing by putting an extension ladder over my front yard perimeter gate and fence (which my cameras caught)  I have beI had plenty of plastic pieces left in my yard & in my gutters that my dogs found after we've asked both years for their guys to pick all up so my dogs wouldn't find them. They do not. I had them come back last year to pick up the mess post removal. This year I did it myself. We will not be using their services again due to the multiple incidents of incompetence and neglect at my property.
Feb 7th, 2022