Priceless

Mustafa Shehabi _{on Google}

Feb 28th, 2019

Bad customer service I called 3 times they took my info and I sent an email as well to make reservation. No one help me to make it. wasting time

Mack Munoz _{on Google}

Aug 21st, 2018

Awesome. The process of the rental was fast and easy they will work with you if there is need for assistance. No need to hesitate and get a rental again.

Mark Valdez _{on Google}

Oct 16th, 2017

A damn joke of a pathetic business, they allow pickup reservations to be made an hour before they even open their doors/gates

Daniel Flinn _{on Google}

Jul 2nd, 2017

This is the absolute worst experience I have ever had with a car rental agency. Stay away from the car rental agency at all costs. Book with an established company that will not rip you off. I booked online and then tried to contact them when my flight changed and their phone was busy for two days. I managed to record one voicemail asking them to call me and I never received a call. I could not use their service, but they charged my credit card anyway and refused to give me a refund.

Vinay Pole _{on Google}

Oct 4th, 2017

Worst possible experience. Beware these guys do not tell you all you need to know. I was additional driver on a rental and as soon as we rented the vehicle, and exited out of the store, the engine light showed up. Upon asking for replacement they said they do not have any. In addition these vehicles do not have toll passes so if you cross a toll by mistake( I am from Seattle and was driving in Houston where you are likely to hit tolls by mistake ) then they tell you that they will charge 50 dollars per violation and any additional toll fees . this is a complete nonsense as my previous rentals had ez toll tag enabled on it and I can drive worry free on any toll road. So I decided to return as I was travelling with kids and wanted a safe vehicle which the rental company declined to fix or provide a replacement. In fact they suggested to continue to drive the vehicle ignoring the engine light. I did not want to compromise the safety of my family so I declined and returned.
The rental company charged me for the full day ( inspite of returning in couple of hours) plus applicable taxes and fees for no fault of mine even after protesting and was not at all apologetic or willing to resolve the issue. Not only I lost my other commitments to travel and attend family functions but was penalised for no fault of mine. It is the worst customer service. I am going to follow up with business bureau regarding this lack of customer service( made customer to suffer ) where you are charged regardless of vehicle condition or not.
Stay away from this company and save yourself from mental and financial harassment.