Bank of America

One star for the customer services of this branch ( Houston Down Town Financial Center). I want to withdraw some money. The teller and another person standing in the branch said the supervisor is not available and needs approval to proceed. Not sure when the supervisor is coming. Then I asked to issue me a cashiers check for the amount. They said still need their supervisors approval. I decided to go yo different branch. I said to them I was not satisfied with service they provided and no point to wait without knowing when I get money/cashier's check. I left the branch. I usually do my finances online but to get cash I have to go there. BOA management should do something to make that branch better place. I have seen lots of negative comment on this branch. Next day, I went to another branch - Katy Nelson way. Believe it, total time I spent to get my money was less than 5 minutes. Good, efficient people. God bless them. This down town people learn from those good people. If you want to send me a comment on this then please reply to my email. Thank you. Customer.
Feb 9th, 2024

Definitely not feeling the customer service I received today. Im a business owner and went to make a withdrawal guessing black women cant make withdrawals from their accounts without being questioned as if Im a scammer. Had absolutely no problems at a different branch. Crazy thing is all my business funds are direct deposit not even checks being deposited. Definitely almost made me want to close my account! Wont EVER go to this branch again!
Feb 3rd, 2024

The manager here is very informative. Gave me useful instructions before wiring. Thank you very much for being helpful.
Jan 29th, 2024

The web site advertised 24hr ATM but the machine is in the lobby of the Financial Center building and after a certain time of night the door is locked, and the guard will tell you that it's closed. What a inconvenience rode public transportation to get there for nothing what a waste of time
Jan 27th, 2024

This is the worst bank. I don't even know why it's staffed. They tell you to your face to go away and use the app. I tried to order foreign currency and two employees talking to each other told me to go use the app. I also ordered checks and after not receiving the boxes 8 days after they were mailed, they just told me they have no way of finding the checks and the mailing process will take at least two weeks!!!! Mail hasn't taken 2 weeks for about a decade now. Customer service at this bank is why people hate banks.
Jul 8th, 2023