Gateway on Cullen

Sep 16th, 2021

Sep 12th, 2021

Horrible customer service. The leasing office staff is incredibly rude and insensitive. There are constant power outages and water issues that they can never seem to address in a timely manner. I would not recommend this place.
Sep 10th, 2021

I’ve been living here for longer than 2 years and each year the management gets worse. I live here for the area, but this place is very unorganized when it comes to cleanliness. You would think since COVID begun and it’s an airway apartment they would keep tight on the trash thats lined down hallways, blocking gate exits, causing more insects and flies in hallways, and don’t let me get started on the smell. The electricity and plumbing is horrible during even a regular thunderstorm. The HVAC system (air conditioning) doesn’t work well at all especially during the summer. The grass, the volleyball court, the pool all look abandoned. Nothing is kept up with. There are several break ins into cars throughout the year because there’s usually no security in the back, the parking lot is dark in some areas at night, and the main gate is usually left open. I don’t recommend living here when it comes to that. The management/staff have been getting complaints for months & they’ll tell you it will be dealt with but nothing improves. It continues to get worse. The management has changed multiple times and this staff cares the least. Based on my perspective and others I know that live here, the staff seems inexperienced. If you sign a lease for a new apartment, especially one that has been vacant, expect bugs. Paying over $1,000 for a place to stay here is not worth it.
Sep 19th, 2021

I rented this place for my college student to be close to campus. Boy was this a BIG mistake. Where should I start, from bad on-site staff to dirty nasty facilities with horrible maintenance crew. This was a total disaster and for them to change management often really says a lot as well. Yes it’s a gated community but the gate is almost always broken which means your car Will get broken into. If you like pest/rodents, then this is your place. Trash dumpsters are always overflowing and I was told they are switching companies but they must switch every other month because that’s about how often they are changed. The staff tells me it’s because corporate hasn’t paid the company to pick up. Imagine that. Soooo if u like filt/nasty, roaches, a consistently nasty pool and complex then YES move in. If not take if from a parent that experienced all and more of the forementioned try another apartment
Sep 14th, 2021