Kay Jewelers

Mar 16th, 2020

I went to the location in Weatherford to buy an engagement ring for my fiance, when I bought the ring I was told that after I paid it off I would have $200 rewards to use towards the purchase of the matching band, but when I went to buy the band another associate told me that I wouldnt be able to use the $200 that I was originally told because the price of the band was one penny under the allotted amount that I have to spend to be able to get the $200 off. I informed her that I was told different when I bought the engagement ring, all she said was sorry and wasnt even going to make an attempt to find away to honor what they told me so I walked out. I had also done business with the Kay Jewelers in Ft. Worth inside Ridgmar mall and they have always been helpful and done right by me, when I called that location and told them the situation they informed me right away that they could make it happen. I went into that store and they got it done and got me the $200 off that I was originally told and sold me and my fiance on a custom ring for me. So I want to say thank you to the Kay Jewelers in Ridgmar Mall for retaining me as a customer.
Dec 22nd, 2019

Great service ! They were very helpful and genuine to care for my needs as a customer.
Aug 8th, 2019

Excellent
Aug 6th, 2019

I have given Kay the benefit of the doubt far too many times. The only good thing this location had going for it was Eric who I believe no longer works there. I have had to send my ring in for the same diamond falling out 7 times in the 2 years Ive had it. Each time they take at least 2 weeks to repair. The repair location is in DFW, so Im not sure what causes such a delay. I just had my ring sent in to replace the diamond for the 7th time, and got a call from this location once it was repaired that they had received the ring back, but they had to send it BACK to the service center because diamonds were loose. I scheduled the service so I would have plenty of time to have my ring for the holidays as this is our first Christmas as a married couple. I then asked why they would be loose if they were just repaired and they told me shipping caused it. I then asked for a time estimate of when I could expect my ring back and they would not give me an estimate. I have told my friends and family to stay far away from Kay.
May 3rd, 2019