Avis Car Rental

Mar 28th, 2024

Waited for over an hour in the express checkout to get a reserved vehicle at the dfw. Once we started driving, we realized the vehicle smelled strongly of cigarettes, and the signal lights didn't work. Called cs later to see what could be done, and they recommended going to another location close to where we were staying to swap for another vehicle. Drove there only to find out they were out of vehicles. On the way to an appointment the next day, find out the wipers don't work just as I reach my location, and it starts to downpour. Called cs again to be told the same thing as before. This time, I had them check on their computer, and they assured me the new location had plenty of vehicles. Before driving there in the rain, I called the new location, and they informed me they have plenty of vehicles but also even more reservations, so no vehicles to spare. I called 2 other locations with no luck. I finally called road side assistance to have them come haul the vehicle away and got an Uber to bring me the 40 minutes back to DFW and after another very long wait was finally given a vehicle that we used for the week with no issues.
Mar 19th, 2024

Great Service and friendly staff.
Mar 3rd, 2024

Horrible customer service!!!
Feb 18th, 2024

A dirty vehicle inside and out at time of pick up. No windshield wiper fluid and the staff wasn't helpful.
Feb 6th, 2024