TFCU - Joe Battle Branch

Robert Pierce _{on Google}

Mar 27th, 2023

I have had an amazing experience since the get go. Sarah Armendariz assisted me and went above and beyond with helping me with my banking needs and set up my payment withdrawals. She made sure that everything was correct and double checked for me. This branch has made banking easy and easy, excellent customer service.

Alan Still _{on Google}

Mar 17th, 2023

This bank WILL wrongfully repossess your car if they can find a way. My wife and I have been paying our car loans through Raiz for years, since they were TFCU. We changed insurance companies last year and Raiz claimed they stopped receiving proof of insurance, but only for my vehicle. My insurance company has proof that they sent multiple forms to the bank for both myself and my wife. Insurance forms that have all our correct contact information. Raiz claims they tried contacting me multiple times and that they did not have our updated address however the repo company they hired found our new address just fine. When Raiz found out we were paying insurance and our car payments the entire time, they claimed we would receive a refund to the account we make payments with. In order to get our car back, though, we would first have to pay the "late payments" to get the paperwork through to repo, then we would be responsible for repo. They gave us the run around as much as they could through this whole process only to find the "refund" is going straight back to our account with them. When I spoke with Ramone from collections and asked to meet with a manager about this situation, he told me the manager would tell me the same thing and basically didn't allow me to make an appointment with one. When my wife asked for a copy of the financial agreement, one person told her a copy was $5, another person emailed it to her without payment the next day. Now we are just trying to fix the credit score they damaged, and they refuse to do anything about it. Still haven't been allowed to speak to a manager. Dont trust this bank, they will do everything in their power to get as much money as they can from you then they will do absolutely nothing to help you even when you and your family have been great customers for years.

Bianca Paris _{on Google}

Mar 16th, 2023

You can be a great customer to this bank for years but if you have a problem that doesnt financially benefit them, they will keep you on the phone for hours and not help you in the slightest. It also seems like every person who works here contradicts each other and doesnt know the rules to their own company. And if you tell them someone told you something different they will treat you even worse. If you try to make an appointment with someone in charge they will either tell you you cant or tell you they will have that person call you back and that NEVER happens. We never did anything wrong or missed a payment and we still havent gotten our issue resolved. I 100% regret giving this bank any of our business, and hopefully this will warn anyone who is trying to decide if this is the right bank for them.

Sergio Diaz _{on Google}

Mar 6th, 2023

Longest waiting time ever. 45 minute wait time with only one car infront of me