Family Healthcare of Denton

This clinic was great under Dr. Evans. The new ownership is greedy and wants to schedule unnecessary appointments. They constantly lose track of prescription requests and have to be called MULTIPLE times to just get something filled. They don't answer the phone and it goes to the voicemail of someone named "Chicken", which is INCREDIBLY unprofessional. They don't answer voicemails and I had to spend a week repeatedly calling just to get a prescription filled and when I finally did, they said they've had it for a week and just hadn't done their job. If you're thinking of going here, DON'T, and if you already go here, find a new provider ASAP.
Oct 4th, 2023

Things are new at this office. Way different. 5 star now! I will agree with the really older bad reviews as the old staff was downright rude sometimes! But The old doctor and staff are gone! Jill Ashby PA is awesome and the only PA or original doctor left after a major ownership and staff change at this Family Medical Center. Jill Ashby is the greatest! Our family has gone here for years and we are so grateful Jill Ashby PA is still there. She is knowledgeable, thorough and takes time with you. The new staff are awesome too! They are very friendly and understanding with every visit or call. We stayed through all the changes and we are sure glad we did. Give them a try. You will be pleased with the care you receive.
Aug 22nd, 2023

Excellence patient community very helpful a polite
May 23rd, 2023

My family has been patients of Dr. Evans for 30 years. We love going to see him and of course my girl Jill!!! She's helped me through so much these past few years. I really don't know what I'd do without her!
Apr 7th, 2023

Ok people. They will more than likely have you waiting forever. Dont rely on them to call you with any information. This whole year Ive been going here not once have I been called. I always have to call and check status on everything. Also, not everyone is on the same page. One person tells you information, then someone else tells you thats all wrong and tells you something else. There needs to be better communication amongst everyone. Non the less, customer service is okay. I cant say theyre horrible, because they do at least the bare minimum for you as their patient. If youre not looking for quick results and information, look else where. Cant imagine Ill be using these guys how much longer.
Mar 5th, 2023