Drain Doctor

Way more knowledgeable than the other plumbers I've had experience with, they get the job done! And they even told me that because it had been within a year since they last came over, that it was free of charge! Even though it wasn't their fault they had to come back (I had to show proof of their visit and it was the same toilet). I swear I'll never use anyone again. And when I called to schedule something but they were booked for the day- they actually called me back and notified me that someone else canceled so I didn't have to wait until my scheduled appointment the next day- they could do it that day. I thought that was awesome.
Dec 15th, 2021

Always professional and honest and good work.
Nov 20th, 2021

I called them specifically telling there was a leak in the shower which was on the second floor to a wall on the first floor. They did not say there is a service call fee of $80 and the technician was barely there for a minute (when i say a minute, i mean literally).He looked at the wall on the first floor and says they can’t fix it and charges me $80 as a service call and leaves. Service: Shower repair
Oct 26th, 2021

These people were fast, efficient, and competent. I highly recommend, if you have a drain issue.
Oct 5th, 2021

I am a small business. I called out Drain Dr yesterday for a clogged toilet. They ran 100ft of cable and were unable to clear it. They also mentioned there was "a lake" behind our fence, clearly indicating an issue. They ran another 50 ft and still could not clear it. They then said we should call the City and charged us $296. For an issue they could not fix and after they had seen "the lake". City came out and cleared for no charge. I called to discuss with someone as I thought the charge was exorbitant for NOT having fixed anything at all. I was passed to 3 different people, having to retell my issue each time. Ultimately the gentleman I spoke with went on about how much it costs to drive to the facility, spend time there, insurance, etc. I'm a business myself. I don't expect a service for free, but I do expect a plumber to fix an issue OR have a bit of consideration on the charge if they do not fix an issue they were hired to do. I'm certainly willing to pay the service charge to come out, I get that, but when they saw "the lake" they should have stopped if they knew it was a city issue, not charged me more to run more cable. As a business owner my job is to provide a service. If a client is not pleased or if I'm not able to provide that service, I would absolutely want to accommodate the client within reason. Drain Dr had no interest in doing so and repeatedly told me how much everything costs on their end. Okay. I hear you Drain Dr. I will surely call someone else if needed in the future.
Oct 20th, 2021