Coker Floor Company, Inc.

I contracted with Coker Floor to install tile in my recently bought home. Everything started off fine. Installation started and work was going well until they ran out of tile to finish the project. They got about 90% finished with the tile install and ran out of tile. They tried to find matching tile from other stores around the country but none of the tile they found matched what was already laid. They contacted the original manufacturer and told me that they placed an order to have the rest made to finish the project but it would take 6 weeks to complete. 6 weeks later, I contacted them to see the status and they told me it would be another 6 weeks to ship. 6 weeks after that, I contacted them to see the status and they said they had no update for me and that the manufacturer was not giving them an update. I called the manufacturer and they said they were familiar with my project but were waiting for Coker to place the order. I was told by the installation manager (Ryan) and the owner of the company (Cody) that they did place the order but they couldn't give me the purchase order or invoice for proof. I believe they never placed the order and purposely wasted 15 weeks of my time. Not sure what type of people would do something like this. Now after multiple calls into their company to try and find resolution to this debacle they will no longer return my calls. This has been the worst experience I have ever had with any company in my life. I will now have to pay to have someone remove the tile they put down so I can install something different.
Jun 6th, 2016

Very unsatisfied with the product that was recommended.
Dec 10th, 2015

INSTALLED FAULTY PRODUCT! Coker fails to take responsibility for the products they sell! Coker installed faulty product (top layer of engineered hardwood is literally coming unglued from the rest of the board) that had manufacturing defects. Our entire floor is affected. After a patching repair job, we are still noticing product and now Coker will not return our calls. They keep shifting the blame and will not take ownership and fix what they started and what we paid for- and we are still UNDER WARRANTY!
Nov 23rd, 2015

The tile began to pop up in multiple locations and could not be repaired. Coker himself looked me in the eye after a faulty installation and said tough luck due to some change of ownership technicalities. 6k to get nothing. We had to hire another company to redo the flooring, and was actually more expensive because all of the old tile had to be pulled up. The new contractor showed us how Coker has prepared the foundation incorrectly which caused the tiles to pop up. Stay clear for you own sanity and do something nice with all the money you'll save not ripping up your tile.
Apr 17th, 2015

We used Coker in December to install hardwood floors, and were mostly satisfied. However, we recently ordered carpet for our living room, and not only did the installer show up two hours late, but the carpet was 'one foot too short.' He refused to install the carpet and just return and create a seam. The carpet had to be ordered from Georgia, and so we were left with nothing but a pad. We have a very active 18-month old, and two dogs who are now restricted to one room in the house since putting a hole in the pad could cause mold issues. Ed Cook, our sales associate, has yet to call me back after leaving a message, and the installation department has been non-responsive and extremely unhelpful. I have had to call multiple times every day just to find out when our carpet will be installed. I will NEVER use Coker Floors again, and will make sure everyone I know steers clear. There is no customer service, no acceptance of responsibility and no way they will receive one more dollar from us.
Nov 6th, 2015