Southwest Airlines Federal Credit Union

My family and I have banked with SWACU for years. Its very frustrating and sad to see the lack of customer service over the years. It is not okay for any customer to receive the run around from staff member(s). Directors do not follow-up as promised either.
Mar 29th, 2022

I have been with the credit union for nearly 20-years and I must say I LOVE the service I have consistently received. I found them so competitive, I now ONLY finance everything through SWACU. I have never had a bad experience and they have always been patient with my trillion and one questions before I made a financial decision for my well-being or family. Today I worked with Shelbie to make some smart financial moves to benefit my future and the process was seamless!!! She was gracious to explain the difference a benefit you can take to cover certain options when you pass away. Not many people think that forward for their families at one of the worst times of life, but I am excited to have had this expansive dialogue that blesses me today and covers my family later. Great job SWACU!!!! I am a with you until my last breath!
Oct 3rd, 2021

I dont know where to start and if I could give zero stars I definitely would. Ill start by I had an account with SWAFCU a couple of years back and my account went into collections because of personal reasons so last year I wanted to do the right thing and get my finances straight and I called up them up and come to an agreement which we did. They said were going to note my account as paid in full and report that to the credit bureaus that we were in good standing because they were paid off. So a year later I come go to a bank to ask for a loan and they tell me that Im delinquent with SWAFCU and I said that impossible I paid it off over a year ago I even showed this bank the emails I had to prove it they were sorry until we have something on a company letterhead stating that it was paid off we cant help you. So I called them 3 weeks ago and spoke with Chance Bright he told me that he apologized for the error of not removing the negative off my credit bureau however that they would take care of it, at this point Im furious because they had no sense of wanting to do anything for me he goes on to say I have to email him something with my new address because I have since moved and I did email him I also asked if I could have this document fedex to me and he said NO. Now 3 weeks later I still havent received anything and I just found out yesterday that my address has not been updated in the system. Ive emailed and left numerous voicemails for Chance and his Manager they have not had the professionalism or courtesy to return my calls or emails. I strongly suggest that nobody joins this credit union they are a joke and the have ZERO professionalism !!!
Sep 21st, 2021

Great Credit Union, they take care of their members
Sep 3rd, 2021

Very unprofessional and disrespectful cruel customer service experience especially Ashley Gonzalez. I have never experienced anything like it after being loyal customer for years . If there was a zero rating I would give them just zero stars . Very outrageous policies and discriminatory practices against members including unlawful and criminal activities.Not only they insulted my intelligence but blocked all accounts claiming balance owed but factual evidence shows all of my accounts are in great standing. There is no love at this pathetic credit union just bunch fraudsters working there, hypocrisy 24/7 . I would not recommend this evil credit union bank .
Aug 14th, 2021